- CEO: Glen Manchester
- Website: www.thunderhead.com
- Year founded: 2001
- Country: United Kingdom
Thunderhead's main product Thunderhead NOW empowers business users to own the end-to-end process of creating and maintaining customer communications and delivers significant efficiencies and cost savings. The software also helps clients increase customer engagement, improving customer satisfaction, loyalty and revenue. As a result, Thunderhead NOW provides significant return on investment, commonly within one year of deployment. Due to its unique combination of business user control, open standards-based architecture and broad enterprise capabilities, Thunderhead has quickly established itself as a clear market leader and is one of the fastest-growing software companies in the world. The company counts leading organisation such as Morgan Stanley, RBS, HBOS, The Hartford, and the Australian Department of Immigration and Citizenship as customers. Thunderhead continues to be privately held, with no outside investment, and its growth is 100 percent organic.
The difference between a satisfied and dissatisfied customer is a few letters.