Summary of management metrics

Our management metrics are provided here alongside performance figures available from previous years.

Marketplace

  FY10 FY11 FY12
Total Revenue (£m) £1.95bn £2.09bn £2.33bn
Service line revenue (£m)      
Audit 570 586 663
Tax 481 496 529
Consulting 436 460 524
Corporate Finance 346 381 402
Switzerland 120 175 211
Industry revenue (£m)      
Financial services 546 665 758
Energy & Resources 153 148 182
Manufacturing 169 175 208
Public Sector 215 186 203
Business and Prof. Services 80 93 108
Tech., Media & Telecomms 153 220 253
Other 637 611 617
Overseas Revenue (as % of Total Revenue) 34% 34% 33%
Profit £590m £535m £569m
Average profit per partner £873k £758k £789k
Deloitte Employees (average no. FTE) 11,876 12,761 13,704

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Workplace and Diversity

  FY10 FY11 FY12
Investment in Learning and Development £16m £19m £20m
Employee Engagement Index 63% 67% Figure not yet available for FY12
Learning and Development 69% 72% Figure not yet available for FY12
Inclusion 69% 72% Figure not yet available for FY12
Satisfaction with work 80% 82% Figure not yet available for FY12
Health and wellbeing No comparator 74% Figure not yet available for FY12
Standard Voluntary Attrition rate 14.6% 16.9% 14.7%
Women – Executive Roles 11% 16% 14%
Women – Board Roles (elected members) 10% 25% 17%
Women – Employees 42% 41% 47%
Women – Partners 14% 14% 15%
Inbound international secondments 389 397 432
Outbound international secondments 219 208 281
Number of candidates hired through BrightStart - - 36

 

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Environment

  FY10 FY11 FY12
Scope 1 emissions (tonnes CO2e) 2,447 2,300 2,008
Scope 2 emissions (tonnes CO2e) 17,066 16,362 16,753
Scope 3 emissions (tonnes CO2e) 27,945 34,652 38,126
Total emissions (tonnes CO2e) 47,458 53,314 56,887
Scopes 1 and 2 emissions (tonnes CO2e) per FTE 1.64 1.46 1.37
Scope 1,2 and 3 emissions (tonnes CO2e) per FTE 4.00 4.18 4.15
Video-Conferencing (No. of meetings) 789 1,732 2,135
Business Travel (tonnes CO2e) 27,709 34,575 38,039
Business Travel (tonnes CO2e) per FTE 2.33 2.71 2.78
Waste Production (tonnes) per FTE 0.128 0.153 0.150
Water Consumption, London (m3) 99,470 73,756 75,587
Paper, Procured (kg) 555,382 540,141 517,099

Direct energy consumption by primary energy source

  FY10 FY11 FY12
Gas, UK (kWh) 11,395,665 10,316,677 9,168,411
Gas, Switzerland (kWh) 1,008,411 1,172,398 733,089
Diesel (litres) 407 692 660

Indirect energy consumption by primary energy source

  FY10 FY11 FY12
Electricity, UK (kWh) 32,058,541 30,746,630 31,508,796
CHP, UK (kWh) 616,632 587,867 597,366
Electricity, Switzerland (kWh) 1,420,646 1,291,853 1,057,774

Unless stated below, the figures in this table have been independently assured by Grant Thornton UK LLP, in accordance with their Independent Assurance Statement.

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Community

  FY10 FY11 FY12
Number of community volunteers 3,263 3,383 3,972
Community volunteering hours 44,932 50,625 58,758
Skill-based volunteering and pro-bono support to the community 74% 87% 82%
Value of employee GAYE contributions £0.581m £0.757m £1.020m
Partner and employee contributions £1.435m £2.011m £2.128m
Total firm community contribution £9.791m £11.163m £11.839m

 

Standards

This section contains a summary of the standards and awards accredited to the firm in FY12.

Delivering quality and understanding and managing risk are fundamental to our business. As a result, we invest heavily in our internal management systems and are certified to a range of external standards. We are also members of and actively participate in a range of professional bodies at a corporate and individual practitioner level.

For further information, please see our 2012 Audit Transparency Report.

  • The firm is accredited to ISO14001, ISO9001, ISO27001 the respective international standards for environmental management, quality and information security.
  • We are a corporate member of the main professional bodies for the services we provide. Find out more.
  • Many individual employees hold professional qualifications from and / or accredited at individual level by professional and trade bodies. Find out more.
  • Deloitte scored 98% in the Corporate Responsibility Index to achieve platinum status. Find out more.
  • Deloitte Leaders in Society Awards are presented annually to reward and recognise our people’s exceptional contributions to our responsible business agenda. Read about our 2011 winners.

Awards

  • The Sunday Times – 16th in the Best Companies to Work for Awards. ‘10 years award’ recognising a decade of continual commitment to making the world a better place

  • Top 50 employers for women in 2012

  • Race for Opportunity Collaboration & Partnership award: Deloitte Multicultural Network & Elevation Networks

  • Award for Business Intelligence at the 2012 SAP Run Prouder Partner Awards

  • The Times Award for best Consultant / Client Team

  • Awards for Excellence 2011 – Big Ticks: Education Category Building Stronger Communities Category BUPA Workwell Category

  • Oracle Partner Network Award for Oracle University Partner of the Year 2012

  • Consultancy of the Year 2012

  • The Times - 2nd in the Top 100 Graduate Employers

  • BITC Community Mark - National Standard of Community Investment Excellence

  • BITC Corporate Responsibility Index 2012 – Platinum Status

  • Charity Times Consultancy of the Year award for our partnership with Cancer Research UK

  • City AM Professional Services Firm of the Year

Future goals and targets

Over the coming year, we will continue to develop additional goals and targets across our business for both the short and longer term which we will publish in next year’s report.

Driving economic growth

Goal / targets By when
To increase our total economic contribution in the UK over the next three years at a greater rate than the growth in overall UK GDP, and by a minimum of 5 per cent annually. Ongoing by 5% over the next 3 years to 2015
To begin measuring our economic contribution to the Swiss economy through Deloitte AG. June 2013
Develop further measures to better demonstrate the impact of our work with SMEs and entrepreneurial businesses June 2013
We will demonstrate scaled social impact through the growth of our 30 Social Innovation Pioneers. June 2013

Investing in higher value skills

Goal / targets By when
To deliver state-of-the-art digital learning to 200 clients over the next two years. 2014
25 per cent of Board roles being held by women. 2013
25 per cent of Executive Group positions being held by women. 2015
Establish additional diversity targets for the number of women employees across the firm. June 2013
Implement a new fair access strategy with our partner schools and colleges. June 2013
Develop social return on investment models to better understand and measure the direct economic and social benefit of our education and skills investment. June 2013

Commitment to sustainability

Goal / targets By when
Reduce Scopes 1,2,3 emissions by 35% per FTE. 2020
Reduce emissions intensity from energy consumption by 30% per FTE. 2020
Procure 90% ‘green’ electricity (where management is under our direct control). 2013
Procure 100% ‘green’ electricity (where management is under our direct control). 2020
Generate 40% electricity from renewable sources. 2020
Reduce travel-related GHG emissions by 25% per FTE. 2020
Reduce quantities of waste production by 20% per FTE. 2020
Send zero waste to landfill across our estate (where management is under our direct control). 2020
Reduce potable water consumption by 20% per FTE. 2020
Reduce paper consumption by 20%. 2020
To work closely with atleast 20 of our key suppliers actively help them improve their own sustainability performance. June 2013
All of our service providers with staff working on Deloitte sites will have agreed to pay their employees in line with the UK Living Wage initiative. June 2013
We will maintain our total community contribution at the same level in FY13. June 2013

 

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