Driving sustainable economic growth

Adding value to client relationships

Our ability to help our clients make an impact is driven by the emphasis we place on building long-term, trusted relationships – spending time to get to know our clients’ business so that we can support them through their biggest challenges.

  • John Lewis website redevelopment

    Deloitte has worked with John Lewis over the last three years to redevelop their e-commerce offering and the newly developed platform went live in February 2013.

  • Ministry of Defence - UK defence footprint strategy

    Deloitte has been supporting the Ministry of Defence to meet the military covenant through relocation of service personnel returning from Germany. This programme will see the return of nearly 20,000 troops to the UK by 2020, along with a capital investment of £1.8bn to deliver the necessary accommodation and infrastructure.

We are advising clients on some of the most complex and exciting projects being delivered in the UK. Many of these projects are helping to address the major challenges being faced by government, business and the public alike and have the potential to transform the UK economy and wider society for many years to come.

We place great emphasis on matching the right teams of people with each client, and equipping them with the skills and tools they need to deliver the best Deloitte can offer. In 2012, we launched the Deloitte Relationship Management programme to provide dedicated support to our client account teams and to encourage the sharing of best practice. Additionally, through our independent Client Feedback programme, we regularly conduct independent reviews with our clients. In FY13, this dedicated team carried out 344 interviews across 83 clients, 200 reviews are planned for this year.

Last year we introduced a 12-month academic curriculum for client account teams, delivered in partnership with The University of Oxford’s Said Business School. During FY13, fifty-six teams have been engaged in this programme and, to date, a total of 463 partners have participated within these teams. We have also invested in the development of specific tools and assets designed to bring innovative solutions and thought leadership to our clients. These tools include Business Chemistry - a bespoke business focused personality tool we developed with a team of neuro-scientists.

“On the relationship side I would say the key strengths have been just the willingness to engage in a way that works for this organisation, to invest enough time in getting to know us and then just to be able to have sensible conversations.” 

Extract from Client Feedback interview, CSA 2013 

  • Bristow Group wins UK Search and Rescue Helicopters Contract

    Deloitte supported the Bristow Group on their successful bid to take over provision of Search and Rescue Helicopter services for the whole of the UK. The award of the £1.6bn contract to Bristow will come into effect in April 2015.

  • Delivering a lasting legacy

    Our support of the London 2012 Games was not just about making it happen but about leaving a lasting legacy well beyond 2012, and over the last year this commitment has continued. Not only are we continuing to support the transformation of the Queen Elizabeth Olympic Park into new homes and new venues, but in May we also proudly renewed our sponsorship of the British Paralympic Association, helping them maintain the incredible momentum they gained last summer.