Q. When, if at all, was the last time that you went into a mobile operator’s store for each of the following? Was this within the…?
Note: The results refer to respondents who have been into an operator store for any of the following reasons: 'To get information about mobile phones', 'To renew my contract or purchase a mobile phone', 'To obtain help or advice with technical issues', 'To get information about contract/tariffs or query my bill'
Weighted base: All respondents aged 16-75 years (4,153)
Source: UK edition, Deloitte Global Mobile Consumer Survey, May-Jun 2017