Last time respondents visited a mobile operator store
Q. When, if at all, was the last time that you went into a mobile operator’s store for each of the following? Was this within the…?
Weighted base: All phone or smartphone owners aged 16-75 years (sample1) (1,986)
Source: UK edition, Deloitte Global Mobile Consumer Survey, Jun 2018
Note: Reasons to visit store for sample 1 include 1. To get information about new mobile phones, 2. To renew my contract or purchase a mobile phone, 3. To obtain help or advice with technical issues or other technical queries, 4. To get information about contract/tariffs or query/check my bill