• Peter Moller, Co-chair of the Deloitte Shared Services conference comes face-to-face with ‘Clive’ - a robot claiming to have automated the conference chair role.

  • Peter Moller, Co-chair of the Deloitte Shared Services conference discusses the growth, application and future impact of robotic process automation and artificial intelligence in shared services.

  • Lloyds Bank - Driving value in a shared services centre environment through robotics, analytics and a service excellence programme. View the presentation.

  • Lloyds Bank - Driving value in a shared services centre environment through robotics, analytics and a service excellence programme. View the presentation.

  • Venkataraman S V from ANZ Bank explains what Robotic Process Automation is and how it has been adopted in the organisation.

  • Venkataraman S V from ANZ Bank discusses the key learnings and differences between what his expectations were versus the reality of adopting robotic process automation at ANZ Bank.

  • Venkataraman S V from ANZ Bank explains what impact robotic process automation has had on people at ANZ Bank.

  • Bjorn Bergabo from GE explains what business agility means to GE and the impact it has made to the organisation.

  • Steve McKenna from Lloyds Banking Group outlines the benefits that have been experienced at Lloyds Bank from using robotic process automation to replace off-shoring activities.

  • Steve McKenna from Lloyds Banking Group discusses the learnings that he has taken from his project to date and the advise that he would give to others looking to embark on a similar journey towards greater value.

  • Peter Moller, Co-Chair of the Shared Services, GBS & BPO Conference discusses the key trends impacting shared services and GBS organisations today and in the future

  • Emma Lawson, Co-Chair of the Shared Services, GBS & BPO Conference shares her key observations from the conference this year

  • Nick Prangnell, Deloitte UK, explains what the future of shared services and GBS holds.

  • Nick Prangnell, Deloitte UK, explains the impact that Brexit is having on shared services.

  • Federico Chavarria, Deloitte USA, describes the key trends impacting shared services in Latin America.

  • Federico Chavarria, Deloitte USA, explains the key challenges of GBS centres in Latin America.

  • David Wright, Deloitte UK, outlines the key benefits of Robotic Process Automation.

  • David Wright, Deloitte UK, discusses the main impact and benefits of RPA on shared services and GBS.

  • Elias Van Herwaarden, Deloitte Brussels, discusses the impact that RPA could have on location.

  • Elias Van Herwaarden, Deloitte Brussels, discusses the hot topic on locating GBS and shared services.

  • Elias Van Herwaarden, Deloitte Brussels, discusses the cost impact of locating shared services and GBS.

  • Nick Prangnell, Deloitte UK, shares his view on the role and impact of governance for organisations transitioning to GBS.

  • Federico Chavarria, Deloitte USA, explains the benefits of GBS centres operating in Latin America.

  • Bjorn Bergabo from GE discusses the key principles that have contributed to the success of building a 8000+ strong multi-functional shared services organisation in just 3 years.

  • Steve McKenna from Lloyds Banking Group shares the thinking behind the organisations service excellence programme that you started in 2014.

Day one

Breakout sessions

Day two

Breakout sessions