Conference Organising Committee

  • Peter Moller

    Shared Services, GBS & BPO Conference Co-Chair, Deloitte

    Connect with Peter on LinkedIn

    Peter leads the European Shared Services and Business Process Outsourcing Advisory Team within Deloitte. Since 1990 he has helped some 60 organisations with shared services, outsourcing and offshoring initiatives and leads a European Team that has worked with over 350 organisations in this space.

    He has been quoted on shared services and outsourcing in a number of Management Journals including The Financial Times, The Times, Accountancy Magazine, and CFO Europe and has featured on channels such as CNN Europe and BBC Radio 4. In 2011 Peter was voted into Globalization Today's first annual 'Powerhouse 25' - the most influential 25 professionals driving the outsourcing industry, and in 2012 he received the IQPC's Shared Services and Outsourcing People's Choice Award for his Personal Contribution to the European SSC/BPO Industry.

    Contact Peter.

  • Emma Lawson

    Shared Services, GBS & BPO Conference Co-Chair, Deloitte

    Connect with Emma on LinkedIn

    Emma joined Deloitte in 2007 to work on global shared services implementations across multiple sectors. Emma specialises in change management within shared services and BPO transitions as well as leading our Shared Services & BPO Conference, the UK Shared Services Discussion forum and the Global Business Services Executive Networking forum. Emma co-hosts the Conference.

    Contact Emma.

  • Shelley Vallance

    Shared Services, GBS & BPO Conference Project Lead, Deloitte

    Connect with Shelley on LinkedIn

    Shelley is leading the delivery of the 2017 Conference. For the past 7 years Shelley had worked on Shared Services, Global Business Services, Finance transformations and ERP implementations across multiple sectors. Shelley specialises in operating model design, change management, Communications, training and large scale programme management. Shelley has been part of the Conference team for the last 5 years.

    Contact Shelley.

  • Lucy Cantwell

    Shared Services, GBS & BPO Conference Programme Coordinator, Deloitte

    Connect with Lucy on LinkedIn

    Lucy is a Manager in Deloitte's CFO Advisory UK practice and is leading the overall programme coordination for this year's conference. She specialises in finance transformation, shared services, operating model and business partnering design and delivery. Lucy has been part of the conference team for the last 3 years as well as supporting the UK Shared Services Discussion Forums.

    Contact Lucy.

  • Emma Leonis

    Shared Services, GBS & BPO Conference HR Programme Coordinator, Deloitte

    Connect with Emma on LinkedIn

    Emma is a Senior Manager within the Human Capital HR Advisory team in London and is leading the HR programme this year for the Shared Services, GBS & BPO Conference. She has wide experience of complex end-to-end HR transformations within the private sector, with specific subject matter expertise regarding the implementation of shared services and service optimisation and leads our GBS proposition for HR across Consulting. Emma is MCIPD qualified and was shortlisted for HR Consultant of the Year 2015 by the Management Consulting Association (MCA).

    Contact Emma.

  • Charlotte Carter

    Investment Agency and Real Estate Sponsorship Lead, Deloitte

    Connect with Charlotte on LinkedIn

    Charlotte is a Senior Consultant in Deloitte’s CFO Advisory practice in the UK, having joined Deloitte as part of the Graduate Programme in 2013. Her work focuses on Service Management and Business Partnering, however her Shared Services consulting experience spans the lifecycle from feasibility through to maturity assessments and optimisation. She has worked across a number of industries for global organisations, but has an interest in the consumer business space. This is Charlotte’s fourth year supporting the Conference as part of the sponsorship team and she works directly with the Investment and Real Estate Agencies who are sponsoring the Conference.

  • Kalpesh Mistry

    Enabling Technology and BPO Sponsorship Lead, Deloitte

    Connect with Kalpesh on LinkedIn

    Kalpesh is a Senior Consultant within CFO-Advisory consulting in the UK. Kalpesh has worked across a large range of clients during his 4 years at Deloitte and has gained substantial experience in the Shared Services and Global Business Services (GBS) lifecycle from feasibility assessments through to transition and optimisation. Kalpesh’s primary focus is within Finance but has also delivered Shared Services and GBS projects covering HR, IT, Procurement and other support functions. Outside of client work, Kalpesh is the client contact lead for Deloitte’s bi-annual GBS Leaders Discussion and Networking Forum.

  • Kim Burton

    Shared Services, GBS & BPO Conference Advisor, Deloitte

    Connect with Kim on LinkedIn

    For the past 10 years Kim has worked with global organisations across the lifecycle of shared services and Business Process Outsourcing; from feasibility, through design, supplier selection, implementation, transition, through to the optimisation of financial processes and service delivery models. More recently, Kim has been working with organisations on understanding the potential of robotic process automation, and building the teams and capabilities to support implementation and maintenance of your digital workforce.

    Contact Kim.

  • Lindsay Cousins

    Shared Services, GBS & BPO Conference Marketing Lead, Deloitte

    Connect with Lindsay on LinkedIn

    Lindsay joined Deloitte in 2011 and is the Clients & Markets Lead for the Shared Services GBS & BPO Conference. Lindsay has over ten years experience in marketing and events for both large and small international organisations. During her time at Deloitte, Lindsay has managed some of the largest industry conferences which the firm deliver. 

  • Dorthe Harding Keilberg

    Shared Services, GBS & BPO Conference Steering Committee, Deloitte

    Connect with Dorthe on LinkedIn

    With the firm since 2004, Dorthe is partner in the Consulting department of Deloitte, member of the Finance Transformation Team and the European Shared Services Leadership team. Dorthe has mainly focused on project management in the areas of finance transformation and shared services implementation, and serves European and Global clients within consumer businesss and manufacturing industries. Prior to joining Deloitte, Dorthe worked in the private sector within finance and admin, where she gained experience within the core of finance and admin as well as organisational change programmes, profitability management, outsourcing and IT implementations. Dorthe has lived and worked in a number of European countries and has a vast experience within the various cultures and ways of doing business across borders.

    Contact Dorthe.

  • Jean-Michel Demaison

    Shared Services, GBS & BPO Conference Steering Committee, Deloitte

    Connect with Jean-Michel on LinkedIn

    Jean-Michel Demaison leads the Deloitte Shared Services and Outsourcing Advisory team in France. He has been working in shared services and outsourcing since the early 90's. As a consultant, he has led several significant projects at an international scale with the implementation of shared services in France, Eastern Europe, Americas and Asia. His main clients have included global companies across a wide range of sectors and he is still very active in projects these days.

    A member of several professional clubs, Jean-Michel has also been a regular speaker at the Deloitte's European SSC/BPO conference. He has also published several articles relating to organization trends in leading newspapers and magazines.

    Contact Jean-Michel.

  • Antonio Marco Russo

    Shared Services, GBS & BPO Conference Steering Committee, Deloitte

    Connect with Antonio on LinkedIn

    Antonio has over 15 years of experience in advising companies in Shared Services, Business Process Outsourcing, Program Management and supported various transformation and change projects. He helped organizations review and develop multi-tower service delivery strategies for support functions (HR, F&A, Supply Chain and IT), design and implement captive Shared Services and outsourcing arrangements. Prior to joining Deloitte he held various Shared Services / BPO sales and advisory leadership positions across Europe and has been the CEO of a start-up company developing brand protection technologies.

    Contact Antonio.