Deborah Kops currently works with leading GBS organisations by rethinking work content, structure, scope, solutions, and roles in the face of four key disrupters: rapid digitisation, generational shifts, changing business dynamics and the imperative for performance. Her focus is on coaching leaders and supporting them through repeatable tools including predictive models and playbooks.​

Her career has been focused on the design and management of back-office processes, including managing directorships at FleetBoston Financial’s (now Bank of America) Technology and Operations Group, and at Deutsche Bank; consulting partnerships at Arthur Andersen and PricewaterhouseCoopers; and chief marketing officer of an Indian-legacy business process outsourcer. Deborah is a frequent writer and industry speaker, and for her contributions to the industry, the recipient of Deloitte’s 2022 Outstanding Contribution to Shared Services award.​​