Heidi is a Partner at Deloitte’s customer practice and has 20+ years of experience in helping large enterprise clients and C-level stakeholders deliver customer-centric, tech-enabled change. She is currently focused on revising our AI-powered customer service proposition and GTM approach in the UK, as well as running the Salesforce Agentforce campaign in the UK.

Heidi's session:

• Lab 3: Salesforce and Simplyhealth: The AI-powered transformation of customer service