Agenda

Immerse yourself in the world of tech-enabled transformation with our thoughtfully crafted agenda and inspirational, industry-leading speakers.

Across the day we will have plenary sessions on the main stage talking to 'big T transformation': significant, organisation-wide, and disruptive change.

There will be role-based interactive labs which will tackle critical challenges across the transformation lifecycle. Hear from peers, ecosystem partners and Deloitte experts in these collaborative sessions.

Finally, in our future of industry series you will make the journey from the possible to the practical. Through industry-specific presentations you’ll learn from tech leaders and industry experts as they delve into the detail of the tech-led transformations delivering tangible value for their organisations.


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26 November 2025

08:00-09:00 - Registration and breakfast

09:00-09:30 Open and welcome

Speakers

09:30-10:00 Unlocking value in the face of unprecedented change

Explore strategies to create value while navigating change
Global political and economic uncertainty is creating unprecedented challenges for UK businesses. From supply chain disruptions, talent shortages and leaner profit margins, this opening keynote will unpack the threats and opportunities reshaping the transformation landscape. Presented by Deloitte’s Chief Economist, Ian Stewart, this session will explore how global uncertainty impacts UK businesses, offering strategies to build resilience, unlock new value, and drive growth in Industry 5.0.

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10:00-10:30 Unleashing the power of Agentic AI with Google Cloud

Discover the transformative potential of Agentic AI
Agentic AI is the buzzword for 2025. It has the potential to be a disruptive force for businesses across all industries, from reshaping customer interactions, to revolutionising how businesses and governments operate. In this session, Google Cloud's Maureen Costello will demystify Agentic AI, exploring how it is already creating new value streams, driving efficiency and growth.

Speakers

10:30-11:00 Transformation on the track: Lessons from World Champions

How does an organisation move from second last to being leader of the pack?

In this session Deloitte Partner Jason Gordon, who leads Deloitte’s long standing partnership with McLaren Racing, will unpack what enabled McLaren Racing to make their remarkable transformation from 9th out of 10 in 2017 to Formula 1 Constructors’ Champions – two years in a row in 2024 and 2025.

In a pre-recording with us, you’ll hear from McLaren Racing’s CEO, Zak Brown, on what he did to achieve this incredible feat. You’ll see how their principles are applied in practice and how data and simulation enables their efforts.

This is a story of transformation of a different kind – one from the inside out. It’s a story of the business of high performance where technology and culture work perfectly hand-in-hand. If your organisation is data rich, highly regulated, cost-capped or extremely competitive, this session is for you.

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11:00-11:30 - Coffee break

11:05-11:25 How Salesforce is transforming its own customer service at scale with Agentforce

Discover how Salesforce is leveraging Agentforce on their help portal to transform the customer service experience from reactive to proactive, providing an Easy & Expert Experience. Moving from a traditional help portal to an Agent-Service model, Salesforce achieved an early resolution rate of 69% and dramatically reduced assisted and reactive customer touches. Grounded in trusted Data Cloud content, Agentforce has handled 2 million+ conversations, leading to a forecasted 13% drop in support cases. Learn how the system breaks language barriers by supporting 7 languages with English source content, boasting an impressive 86% Resolution Rate in Japanese.

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11:05-11:25 Maximise Reach, minimise lock-in: Multi-cloud scaling for agentic systems wth Google Cloud

This session focuses on one of the key questions for business leaders: how to deliver genuine, measurable business value from Generative AI today? We understand that waiting for complex, multi-year cloud migrations is not an option. We will discuss how to unlock Google’s world-class Gen AI and Agentic AI suite, regardless of whether your core data resides on AWS, Azure, or GCP.

Learn about our practical, non-disruptive strategies for achieving rapid adoption, enabling you to address common enterprise roadblocks and initiate high-impact projects in weeks, not months. The focus is on architectural principles that help you Maximise Reach across your entire data landscape while rigorously engineering against vendor lock-in. Discover proven pathways, backed by case studies, and accelerate your time-to-value, setting a clear blueprint for immediate AI transformation and commercial advantage.

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11:05-11:25 Delivering a trustworthy AI journey with Deloitte and IBM

Stuck in the AI pilot phase? Struggling to realise AI’s full potential? Join IBM and Deloitte to explore a comprehensive approach to building and sustaining trust in AI systems. This session combines Deloitte’s expertise in Trustworthy AI with IBM’s leadership in AI governance technology. Learn the key principles of responsible AI and discover practical tools for running, maintaining and scaling AI while minimising brand and reputation risks. This session is ideal for business leaders seeking to navigate AI governance and stay ahead in responsible AI implementation.

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11:05-11:25 Unlock millions in value and outpace the competition with Celonis Process Intelligence

In a world demanding faster decisions and smarter operations, relying on guesswork is no longer an option. Join us for a high impact 20 minute session where we'll show you how Deloitte and Celonis cut through complex data to reveal the actual inefficiencies costing you time and millions.

This isn't just a software presentation, this is a blueprint for tangible ROI. Learn how global leaders are using Process Intelligence to achieve unprecedented operational excellence, reduce working capital and fuel their AI and Digital Transformation agendas.

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11:30-12:45 Lab 1: The transformation of sport through fan engagement

This lab explores how to capture the market by centring the needs and desires of your customers to create exceptional experiences and lasting loyalty. We will hear from the LTA and Sony Sport about how they are transforming sport through fan engagement, and leveraging technology to unlock data-led, next-gen fan experiences.

Speakers

11:30-12:45 Lab 2: Driving value from data and AI

In an era defined by rapid change and uncertainty, insight-driven decision-making is not just paramount – it's a strategic imperative. This interactive lab will guide you through practical strategies to transform your organisation's data into a tangible asset, demonstrating how cross-functional alignment is critical to unlocking its full potential to drive efficiency, foster innovation, and create competitive advantage.

We'll explore how leading organisations are leveraging data and AI to achieve measurable impact, addressing crucial considerations such as responsible AI governance and ensuring explainable outcomes for all stakeholders. Drawing on compelling success stories that bring this to life, we'll provide you with actionable takeaways to aid your own transformation journey.

Speakers

11:30-12:45 Lab 3: Agentic Acceleration: Driving enterprise transformation with Google Cloud AI

Your operations are no longer just the engine room; they're becoming the autonomous pilot of your enterprise. While strategy sets the destination, it's your operational core that must navigate market turbulence, seize opportunities and outmanoeuvre the competition in real-time.

But what if your operations could think for themselves?

This is the power of Agentic AI. We're moving beyond simple automation to create intelligent, autonomous systems that reason, plan and act to drive your business forward. This isn't just tech-enabled transformation; it's the genesis of the self-driving enterprise.

Powered by Google Cloud's AI, we'll demonstrate how Agentic systems are already delivering radical returns in high-stakes industries, including Financial Services, Consumer and Public Sector, and learn how to unleash this autonomous power in your own organisation.

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11:30-12:45 Lab 4: Enterprise tech in an AI world: From concept to reality – a closer look at AI in action

This session is curated for senior business and tech leaders, showcasing AI in action. It will bring AI to life, demonstrating its potential to help you achieve your business goals, in support of digital transformation programmes of all shapes and sizes. The goal is for you to walk away from the session inspired and with information that can help transform your business today.

This session, which is a fantastic opportunity to hear from tech and industry experts and senior business leaders, will be comprised of three components:

  • Using AI to deliver enterprise transformation and drive value from the programme
  • AI solutions Deloitte and its clients have built together and how they are helping shape the future of their business
  • The future ERP workforce powered by AI

Speakers

11:30-12:45 Lab 5: Strategic workforce readiness in the era of Agentic AI

Is your workforce ready for Agentic AI? This lab will explore how AI is transforming the world of work and impacting the employee experience. Deloitte experts will outline the key trends in AI adoption within HR and across the enterprise, deep dive into how AI is transforming HR as a function, and the crucial role HR plays as a strategic partner to the business, in shaping and preparing for an agentic workforce. We will hear from Cisco about their journey with AI, looking systematically at the opportunity for AI across their business and the talent and skills implications. We will also hear about Deloitte UK’s efforts to accelerate generative AI adoption across its own workforce. This lab will include a live exercise simulating a role of the future, and strategic decision making around human, AI and agent collaboration.

Speakers

12:45-14:00 - Lunch

13:10-13:30 Mission possible: Reclaiming time and trust in Public Services with Deloitte and Appian

Public sector leaders face unprecedented pressure to deliver more with less, build public trust, and navigate complex challenges. Join Deloitte and Appian to discover how our deep sector expertise, combined with cutting-edge technology (including AI), can revolutionise core operational systems. We'll showcase a powerful policing example, improving the way police forces investigate crime, manage intelligence, handle offenders in custody and prepare casefiles for courts, ultimately empowering frontline officers to deliver faster, higher-quality services and ultimately freeing up critical time to focus on the public's most urgent priorities.

Speakers

13:10-13:30 Digitising success: Giacom’s path to efficiency, savings and AI readiness

Join us for a deep dive into Giacom’s transformation journey, where the client’s challenge was centred on driving efficiency - and the result was £5 million in cost savings. In this session, Atlassian and Deloitte will share how digitising ways of working and enhancing programme management through Atlassian’s connected work management platform enabled a step-change in business transformation.

Together, Atlassian and Deloitte built a future-ready platform for Giacom, empowering agility, accelerating transformation and delivering significant value through improved efficiency and cost savings. By embedding Atlassian’s System of Work, Giacom not only achieved immediate impact but also established the foundation for responsible and effective AI adoption. With connected workflows and high-quality data, Giacom is now positioned to leverage AI capabilities to drive further innovation and sustained business growth.

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13:10-13:30 Building an AI-ready culture in a highly regulated industry with Aviva and Dataiku

AI adoption in a highly regulated financial services ecosystem is complex, characterised by fragmented tech stacks, stringent governance, and pressure to demonstrate value. Through a real-life case study with Aviva, discover how Dataiku’s enterprise-grade platform helps institutions overcome these challenges, ensuring AI is compliant, traceable, and delivering real business impact.

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13:10-13:30 Outpace the threat with Google Cloud

Discover how AI is revolutionising security. Learn about Google Cloud and Deloitte's approach to empowering defenders with AI, how to manage AI risks, and our strategy for securing your AI innovations in the cloud. Join us to learn how the latest AI capabilities can be a force multiplier for your security teams, hear our client stories and gain important insights from our latest IDC report.

Speakers

13:35-13:55 Unlocking industry value: AI and data survey insights for Financial Services leaders with SAS

Discover how AI and data are reshaping FS in this fast-paced session, featuring exclusive findings from a new IDC Global AI & Data Impact Report commissioned by SAS. We’ll explore what drives trust, ROI, and innovation, highlight the biggest barriers and opportunities, and share actionable strategies for building scalable, trustworthy AI. Whether you’re navigating regulatory change, seeking operational efficiency, or aiming for customer-centric transformation, this session delivers the insights you need to lead with confidence.

Speakers

13:35-13:55 Behind the hype: Setting the foundations for AI value at a scaling global fast-food chain with Pigment

Amidst rapid expansion, with 50 new store openings planned in the UK, this global fast-food chain is not just growing - it's strategically building the bedrock for its future. This session delves into how Pigment and Deloitte are fundamentally transforming planning processes, establishing the essential foundation for seamless, future AI adoption. Learn how this critical groundwork empowers the business to scale effectively, maintain lean finance operations and align teams for sustainable growth, all without additional headcount.

Speaker

13:35-13:55 Gemini Enterprise - Simplified search. Faster actions with Google Cloud

Curious about your future work interface with AI agents? Gemini Enterprise empowers teams to discover, create, share and run AI agents all in one secure platform

In this session with Google Cloud, explore the latest advancements in Gemini Enterprise - your launch point for enterprise ready AI agents and the new front door for AI in the workplace.

Speaker

14:00-14:15 Welcome back

Speakers

14:15-14:45 C-suite synergy: the key to enterprise-wide digital transformation

Collaborating for scalable impact and maximum value
In an era defined by unprecedented complexity and expanding responsibilities, today’s most successful companies have c-suite leaders who collaborate in real time to navigate a landscape of interconnected challenges. In this panel discussion, we bring together accomplished leaders from across the c-suite to share their experiences of high-performance collaboration, discuss how they have unlocked new growth opportunities across their organisations, and have driven momentum and value around transformation goals. We are delighted to have Claire Dickson, Chief Digital and Technology Officer at Haleon and Ollie Holden, Chief Information Officer at Intact Insurance explain why collaboration is not just beneficial, but a strategic imperative.

Speakers

14:45-15:15 The Green Room live with NVIDIA

In our closing plenary session, we are delighted to host a live Deloitte Green Room podcast with a special guest from NVIDIA. The Green Room is an award winning podcast exploring the topics that matter most in business. With over 90 episodes, it’s a leading global business podcast featuring big names and famous brands. Sam Roddick, Chief Strategy Officer for Deloitte’s global Consulting business, will join the stage with a special guest from NVIDIA. This session is set to be a showstopper!

Speaker

15:15-15:45 - Coffee break

15:20-15:40 Deloitte & ITV: Accelerating insight with Google Cloud and Agentic AI for sales performance

Explore ITV's transformative journey as they consolidate analytics, bolster data governance and elevate data visibility through a seamless migration from Databricks to Google Cloud Platform. Leveraging the power of Google's latest technology and Deloitte's robust delivery capabilities, ITV is already realising significant benefits and paving the way for innovative Agentic AI applications. Learn how this collaboration is driving smarter decision-making and unlocking new frontiers in data-driven growth.

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15:20-15:40 Launching HarmoniCity: Transforming infrastructure for a connected and sustainable future

As the UK embarks on an ambitious journey to invest approximately £1.5 trillion in infrastructure by 2035, the opportunity to transform the way we design, build, and sustain the places we live and work has never been more critical. Infrastructure hasn't become more complicated; everything around it has. This unprecedented commitment underscores the urgent need for innovative, systemic solutions to address the complex challenges of urbanisation, climate change and societal well-being.

Join Deloitte for the launch of HarmoniCity, a groundbreaking, interactive asset that reimagines infrastructure not as individual assets, but as interconnected systems. This living 3D city model puts leadership teams in the driver's seat, allowing you to make strategic choices to optimise resources and gain insights for growth. Discover how Deloitte helps build sustainable, inclusive and resilient cities, empowering communities and delivering value for generations to come.

Speakers

15:45-16:30 Lab 1: Agility in the age of AI: Building a modern system of work with Atlassian

In this session, we will demonstrate how Deloitte’s Technology and Transformation business leverages Atlassian’s connected work management platform to drive efficiency and cost savings for clients. We’ll explore how State Street adopted Atlassian’s System of Work to scale project management, foster cross-team collaboration, and enable data-driven decision-making across a large, distributed workforce.

Discover how integrating technology investments into a unified system of work transforms them into strategic enablers - empowering teams with real-time insights, increasing transparency, using AI agents for efficient workflows, and accelerating business change. This session will highlight how organisations can unlock the full value of technology, whether on-premises or in the cloud, by embracing Atlassian’s approach to connected, agile, and scalable ways of working, and by laying the foundation for AI-driven transformation.

Speakers

15:45-16:30 Lab 2: The path to AI value: How Appian delivers next-gen document processing for Charities Trust

Discover how optimising your processes can unlock real-world AI impact. In this lab, the Chief Digital & Commercial Officer at Charities Trust – a leading not-for-profit processing partner – will demonstrate how they achieved efficiency gains and cost savings by integrating AI into their payment processing.

Learn how they leveraged AI to automate data reconciliation and exception management, resulting in:

  • Elimination of days of manual work
  • An impressive 80% reduction in processing exceptions

This session offers a direct insight into how you can transform your own operations, freeing up valuable resources and enhancing accuracy through intelligent automation.

Speakers

15:45-16:30 Lab 3: Getting real with AI: How agents are transforming Finance and lessons learnt with Pigment

Agentic AI is ushering in a new era where autonomous agents collaborate with people to plan, decide and adapt in real time. In this session, Deloitte and Pigment explore how Agentic AI is reshaping how businesses operate - moving from analysis to execution by connecting insights, surfacing opportunities and empowering teams to act with clarity and speed.

You'll learn how leaders across industries are already using AI-powered decision-making to scale faster, stay agile and unlock new value. Hear how companies like Supercell, Carta & ClickUp are transforming their operations through intelligent agents that don’t just report on the past, but act on the future.

Key takeaways:

  • Understand the real-world impact of Agentic AI and why it’s a defining shift beyond traditional automation or analytics.
  • Discover how leading enterprises are driving business outcomes with AI-powered planning and decision intelligence.
  • Gain a clear, actionable view of how to build trust, scale adoption and capture value from AI across your enterprise.

Speakers

15:45-16:30 Lab 4: From chaos to confidence: Mastering AI governance for real impact with SAS

As AI tools flood your organisation, how do you stay compliant, consistent - and confident?

This lab introduces the SAS AI Governance Map, a framework that helps you assess your maturity across oversight, compliance, operations and culture. In just 10 minutes, you’ll complete an online assessment and receive a personalised report with benchmarks and tailored recommendations.

We’ll also explore a real-world client example to illustrate how effective AI governance can unlock significant business value, enhance transparency and accelerate compliance.

Whether you're scaling AI or just starting out, this session shows how governance drives value creation, not just risk control. Leave with actionable insights to make your AI trustworthy, auditable and impactful.

Speakers

15:45-16:30 Lab 5: The future of the AI enterprise with Dataiku: The AI reasoning layer

Agentic AI pilots face fragmentation and are struggling to scale, resulting in complexity, integration chaos and governance nightmares. So, how can organisations get to value from Agentic AI and what does the future of the AI enterprise look like? In this session we hear from Dataiku about the rise of the AI reasoning layer, featuring a high impact fashion case study. This lab session will unpack critical challenges and presents the new architectural layer essential for building scalable, intelligent workforces. Also featuring insight from Deloitte’s 2025 Chief Data Officer survey, this is a must-attend session for tech and data leaders responsible for unlocking enterprise value from AI.

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16:40-17:25 Lab 1: Delivering ROI driven AI Transformation with power of Process Intelligence, powered by Celonis

The goal of AI is not just better technology, it’s radically improved business outcomes—from reducing working capital to optimising global supply chains. But how do you bridge the gap between AI aspiration and real-world ROI?

The answer lies in your processes. In this session, Celonis’ Mio Vidakovic, along with Deloitte's Elena Voronova, will explore how to make process intelligence your primary strategic asset for AI deployment. We will unpack joint client success stories, including the journey of Mahle and Cosentino, to illustrate a three-step playbook:

  1. Reshape your core processes
  2. Empower your AI Transformation with standardised and contextualised process data
  3. Scale Agentic AI across enterprise to deliver continuous and measurable enterprise value

Speakers

16:40-17:25 Lab 2: The real price tag: Mastering cost transparency in the AI era with IBM

In an era where AI and advanced technologies demand unprecedented investment, many organisations are grappling with a critical question: Are we truly maximising our return, or are hidden costs eroding our potential?

This session cuts through the buzzwords to confront the often-overlooked financial realities of tech spend. We will equip you with the strategies to:

  • Establish a robust culture of cost accountability across your technology initiatives.
  • Implement agile funding models that adapt to rapid innovation cycles.
  • Leverage data-driven decision-making to unlock the verifiable value of every AI and tech investment.

Stop letting innovation become a costly experiment. Discover how to identify and mitigate unseen costs, transform your tech spend into a strategic advantage, and ensure your investments deliver tangible, measurable business impact.

Speakers

16:40-17:25 Lab 3: Salesforce and Simplyhealth: The AI-powered transformation of customer service

Join us to uncover Simplyhealth's success story, partnering with Salesforce to enable a grand overhaul of their customer service.

Learn how they achieved a doubling of daily customer capacity and scaled AI to handle 40-50% of queries across multiple channels. Crucially, we’ll dive into how this transformation elevated their workforce, resulting in an average 35% increase in employee pay - a reflection of the new, high-value skills and complexity their team manages.

Following the case study, an expert panel featuring Heidi O'Leary and Charlotte Shore will analyse the critical success factors for scaling AI adoption across any enterprise.

Speakers

16:40-17:25 Lab 4: The AI Factory in action: A practical demo of AI agents with NVIDIA

AI/GenAI is here to stay! All organisations are actively pursuing an AI-led strategy with Agentic AI playing a central role. This session will explore the current state of AI and the shift to autonomous, agentic systems. Deloitte will introduce its Zora AI platform for building Agentic AI solutions. This platform is underpinned by the "AI Factory" model for building, deploying and managing AI at scale. For any organisation exploring their AI journey, this session will confirm or reconfirm their tailored journey steps. There will be a showcase of how Synthetic Data Generation and Agentic AI were used for Video Search and Summarisation at National Highways. This will also allow delegates to compare notes with the National Highways speaker and how Deloitte has helped them with their journey.

Speakers

17:30 - Close and Drinks reception