We believe that maintaining strong and open relationships with key stakeholders plays an important role in our ability to achieve greater impact.

During the course of 2014, we have continued to engage closely with our key stakeholder groups. Our key stakeholders include our people, our clients, charities and NGOs, local communities, wider membership groups, as well as governments and regulatory bodies. Regular engagement with our stakeholders helps us to identify, understand, prioritise and communicate how we are addressing the most material areas to our business.

Defining materiality, completeness and responsiveness

Materiality in this report refers to issues, concerns and impacts of importance to our key stakeholders. Disclosing material information ensures stakeholders can make informed judgments, decisions and actions about our sustainability performance. We continue to build and improve our tracking and monitoring of issues through the Deloitte stakeholder feedback forum conducted in October 2013. Also, we continue to engage with stakeholders via webinars focused on knowledge sharing and skills development, partner meetings and stakeholder surveys.

Materiality Analysis

Deloitte’s 2014 Impact Report is based on relevant issues identified by the company and its stakeholders in the materiality process carried out in FY13. Based on our internal perspective, current strategy and aligned with our senior management, the prioritisation of some relevant issues was reviewed, as detailed in the below diagram.