Deloitte Shared Services
Conference 2025

Challenge Today. Define Tomorrow.


23 - 25 September 2025
The Convention Centre Dublin,
Ireland

 




The Shared Services Conference returned to Dublin, a city that has long been an epicentre of Global Business Services (GBS) and Shared Services activity. In 2025, we embarked on a journey into a new age of GBS. We explored how challenging the status quo and reframing the role of GBS can propel our organisations into a future defined by us.

The conference offered an exclusive platform to connect with the leading minds in GBS, industry and Executive Leadership. Those attending gained invaluable insights into the latest trends, challenges and opportunities that define the future of our industry.

Conference themes

  • Riding the wave of change

    Embracing agility at the heart of delivery to pivot swiftly in rapidly evolving business landscapes

  • A new era of value creation

    Unlocking exponential value by introducing new capabilities and transforming towards output-driven models

  • Reimagining talent

    Exploring the skills of the future, innovating staffing models and empowering our people to thrive

  • Digital crossroads

    Balancing the power of emerging technologies while ensuring responsible and effective governance

  • Thriving in a new ecosystem

    Surveying the dynamic ecosystems GBS’ operate within, fuelled by partnerships, BPOs and increased M&A activity

  • The experience revolution

    Harnessing diversity to deliver non-negotiable exceptional, personalised experiences that build trust and drive enterprise-wide value


We enjoyed welcoming you to Dublin for another exceptional conference experience.

Dorthe Harding Keilberg

Conference Chair - Partner, Netherlands

Aoife McCarthy

Country Host, North South Europe GBS Lead




Testimonials

“Best TMT client event I’ve ever seen!”

Peter Glynn, Deloitte Ireland Partner

“Conference exceeded expectations”

BMI

“I REALLY enjoyed the conference, very grounded topics, good to go back to basics once in a while. As each year super well-organised. Congratulations!”

PageGroup

“As a first-time attendee to any Shared Services conference, the Deloitte SSC24 conference was an incredibly enriching experience. The sessions were insightful, the speakers were incredible, and the networking opportunities were invaluable. The group sessions and the individual breakouts each had an impact. I left feeling inspired and well-equipped with new thinking to address the challenges of setting up a Centre of Excellence as a first step to a robust Global Business Services organisation.”

Acteon

“Thank you so much for this amazing opportunity. I really enjoyed every single minute from the preparation to the stage it was superb! Once in a lifetime experience which I hope to do more and more in the future, it was my first step into this new world of public speaking!”

Amgen

“A fantastic week opened with a sharp, engaging and dynamic Public Sector Lab! It laid the groundwork to link lessons learned in the private sector to challenges being faced by the public sector - and showed us the way to leapfrog legacy minutes and ways of working to genuinely unlock the potential of government to make lives better. I can’t wait to come back next year, share our journey and learn even more.”

Department of Business & Trade

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