The Shared Services Conference returns to Dublin, a city that has long been an epicentre of Global Business Services (GBS) and Shared Services activity. This year, we embark on a journey into a new age of GBS. We’ll explore how challenging the status quo and reframing the role of GBS can propel our organisations into a future defined by us.

The conference offers an exclusive platform to connect with the leading minds in GBS, industry and Executive Leadership. Gain invaluable insights into the latest trends, challenges and opportunities that will define the future of our industry.

Conference themes

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  Riding the wave of change

  Embracing agility at the heart of delivery to pivot swiftly in rapidly evolving business landscapes

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  A new era of value creation

  Unlocking exponential value by introducing new capabilities and transforming towards output-driven models

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  Reimagining talent

  Exploring the skills of the future, innovating staffing models and empowering our people to thrive

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  Digital crossroads

  Balancing the power of emerging technologies while ensuring responsible and effective governance

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  Thriving in a new ecosystem

  Surveying the dynamic ecosystems GBS’ operate within, fuelled by partnerships, BPOs and increased M&A activity

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  The experience revolution

  Harnessing diversity to deliver non-negotiable exceptional, personalised experiences that build trust and drive enterprise-wide value

We look forward to welcoming you to Dublin in September for another exceptional conference experience.

Dorthe Harding Keilberg

Conference Chair - Partner, Netherlands

Aoife McCarthy

Country Host, North South Europe GBS Lead