Deloitte Shared Services
Conference 2023

26 - 28 September 2023

Bella Center, Copenhagen, Denmark

Imagine. Innovate. Impact.

It was a pleasure to once again host Deloitte’s Award Winning Annual Shared Services Conference this year in Copenhagen. Three spectacular days of imagination, innovation and impact capped off by an out-of-this-world session from Major Tim Peake CMG marked another fantastic conference in the greenest city in the world.

Each year, the daring ambition and the remarkable execution of our executive speakers’ GBS strategies continue to astound me. Our industry is radically pushing the boundaries of the possible to transform the position of GBS within the organisation.

If you would like to relive it all over again please click on the Highlights tab or follow the link here. We will also be releasing a summary of insights from the conference in due course, alongside announcing details for next year’s Shared Services Conference 2024.

We look forward to staying connected through the App throughout the year.

Kind regards,

Candice Sieg

Conference Chair – Partner, UK Global Business Services and
Outsourcing Advisory Lead

Conference themes

  • Imagine.

    Challenging convention

    Imagining the impossible to deliver impactful services must be top of the agenda for GBS leaders. Rethinking the way we deliver and questioning the industry norms is imperative to the continued value GBS offers to the enterprise. The next generation of GBS is ours to design, from our customer-centric operating model to how we orchestrate the wider ecosystem.

  • Imagine.

  • Building your brand

    At its core, GBS is a service that needs to market itself, communicate its mission, influence its users and capture their confidence. Establishing a service-oriented brand that speaks to the customers has the power to positively impact the perception of GBS within the enterprise.

  • Innovate.

    Delivering differently

    True digital disruption takes scale, and a holistic enterprise approach with an ingrained culture of change and creativity. With the freedom to think, explore and innovate, GBS can act as a primary disruptor, bringing together leading-edge solutions, advanced digital capabilities, and a continuous change mindset.

  • Innovate.

    Insight-driven GBS

    Making sense of data can be an overwhelming challenge for organisations, but GBS can deliver real value when it transforms itself into an insights-driven organisation. Leveraging the centralisation of enterprise data and overlaying analytical capabilities, actionable insights can enable true business impact.

  • Impact.

    Drive with purpose

    Our enterprises are organisations of individuals – diverse in our backgrounds, experiences and ambitions. Yet the organisational approach to purpose has seldom been individual. Purpose starts with us upholding our personal fulfilment, which in turn will transpire across teams to positively and inclusively impact others around us.

  • Impact.

    Time for talent

    With its unique perspective of business operations and strategy, GBS has begun to represent a more attractive talent pathway, providing a diverse and inclusive environment for a new wave of future enterprise leaders. GBS is now a serious career launch pad with endless opportunities and the freedom to flourish.


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