Deloitte Shared Services
Conference 2026

Progress Beyond Boundaries.


6 - 7 October 2026
SQUARE - Brussels Convention Centre
Brussels, Belgium

 




The Shared Services Conference made its highly anticipated return to Brussels, Belgium, a city at the heart of European innovation and a growing hub for Global Business Services (GBS) excellence. This year we invited you to embark on a transformative journey: Progress Beyond Boundaries.

The conference offered an exclusive platform to connect with the leading minds in GBS, industry and Executive Leadership. We gained invaluable insights as we explored how reframing GBS's role, encompassing AI mastery, futureproofing its footprint, and winning the next-gen workforce, can propel our organisations into a future beyond pre-conceived boundaries, forging a new identity and bridging the critical transformation gap.

Conference themes

AI: Catalyst or Inhibitor

Unlocking AI's exponential promise demands a strategic organisational re-evaluation, moving beyond just technology adoption to architect enterprise-wide value.

Forging a new identity

Reshaping GBS's identity, demonstrating its elevated role as an architect of strategic value, and cementing its position as a driver of enterprise success.

Futureproofing GBS' footprint

Organisations must rethink GBS location strategies, balancing multiple, complex drivers to build resilient global delivery networks.

Winning the next-gen workforce

Amidst technological transformation, GBS organisations must balance evolving skill demands and a compelling EVP to cultivate and retain a future-ready workforce.

Bridging the transformation gap

Accelerating GBS transformation through strategic partnerships, advanced capabilities, and innovation for resilient, future-proof operating models.




Dorthe Harding Keilberg

Dorthe Harding Keilberg

Conference Chair - Partner, Netherlands

Joris van Malderen

Joris van Malderen

Country Host - Partner, Belgium


Testimonials

“Best TMT client event I’ve ever seen!”

Peter Glynn, Deloitte Ireland Partner

“Conference exceeded expectations”

BMI

“I REALLY enjoyed the conference, very grounded topics, good to go back to basics once in a while. As each year super well-organised. Congratulations!”

PageGroup

“As a first-time attendee to any Shared Services conference, the Deloitte SSC24 conference was an incredibly enriching experience. The sessions were insightful, the speakers were incredible, and the networking opportunities were invaluable. The group sessions and the individual breakouts each had an impact. I left feeling inspired and well-equipped with new thinking to address the challenges of setting up a Centre of Excellence as a first step to a robust Global Business Services organisation.”

Acteon

“Thank you so much for this amazing opportunity. I really enjoyed every single minute from the preparation to the stage it was superb! Once in a lifetime experience which I hope to do more and more in the future, it was my first step into this new world of public speaking!”

Amgen

“A fantastic week opened with a sharp, engaging and dynamic Public Sector Lab! It laid the groundwork to link lessons learned in the private sector to challenges being faced by the public sector - and showed us the way to leapfrog legacy minutes and ways of working to genuinely unlock the potential of government to make lives better. I can’t wait to come back next year, share our journey and learn even more.”

Department of Business & Trade

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