How to get the most value out of your GBS - a Novo Nordisk perspective

Novo Nordisk have undergone dramatic growth in recent years, but the rapid pace of growth has not been without its challenges. Join Lene Hylling Axelsson, SVP of GBS at Novo Nordisk, as she hosts an open discussion on the challenges of Novo Nordisk’s journey so far, how Novo Nordisk have leveraged the most out of their GBS, and how trial and error is the key to sustainable success for their GBS organisation.

Key discussion points include:

• How shifting focus from cost efficiency to a growth mindset helps drive the organisation forward
• Creating an impact by leveraging an off-shore facility to hire the sharpest and brightest minds in Pharma
• Decision making through taking risks, at scale and at speed
• Why location strategy should be at the forefront of our minds when future-proofing the organisation

Speaker

• 

  Lene Hylling Axelsson

  SVP, Novo Nordisk

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Data-driven financial operations: Leveraging excellence through process mining

Mahle aims to deliver differently. In their journey for operational excellence, Mahle pushes the boundaries of what innovation means for Shared Services. Through adopting a continuous improvement mindset, Mahle drives innovation through process mining and utilising a Lean methodology to create an industry-leading, insight driven organisation. Join Tatjana Klein, Head of Mahle’s Shared Service Centres in Europe, as she discusses Mahle’s endeavour for excellence.

Key discussion points include:

• How process mining and Lean methodology fosters an innovative environment
• Leveraging data to drive process optimisation
• Mahle’s unique use of operational KPIs to generate meaningful insights and inform decision making.

Speaker

• 

  Tatjana Klein

  Head of Shared Service Centres Europe, Mahle

Demand Better: How to find and abate your hidden sources of supply chain emissions

The vast majority of companies find that their largest category of emissions - Scope 3 - is also the most difficult to manage. Just finding the source of emissions in a complex, far-flung, and dynamic supply chain is a challenge. When you can find the source, exercising the necessary influence creates an entirely new set of problems. Overcome that, and you discover that your suppliers are often dominated by scope 3 emissions, too – creating the paradox of an infinite recursion. Learn about an emerging solution based on the focused action of a coordinated few.

Speaker

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  Michael Raynor

  Managing Director, Businesses, Global And Strategic Services, Deloitte

Risk & Reward; UPM’s transformation journey and challenges in data, AI and a global workforce

With ever increasing volumes of data in a dynamic environment, there is a growing challenge to translate it into practical solutions for the business. UPM, a Finnish renewable materials manufacturer, have built a data-driven process execution management capability to transform their Source to Pay organisation and overcome this data challenge and deliver meaningful outcomes to the organisation. This transformation journey has been underpinned by a mantra of “not being afraid to fail” and their purpose-driven culture.

Join Jukka-Pekka Hämäläinen, Vice President, Source to Pay Operations at UPM, to discuss:

• Leveraging innovative solutions in the Source to Pay transformation
• The benefits of creating a data-driven process execution management capability
• Leading with purpose and collaborating more effectively: The success of transformation being strengthened by the purpose driven culture in UPM, and how their focus on Diversity & Inclusion provides a different perspective that leads to improved business outcomes

Speaker

• 

  Jukka-Pekka Hämäläinen

  VP, Source to Pay Operations, UPM

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Wellbeing – the less you talk about it, the more likely you are to achieve it

One size fits all, fits none from a wellbeing perspective. Often less is more. It is time to move away from bikes, bananas, one off events and tick box exercises; from addressing the symptoms of wider organisational challenges and begin to address the stressors. Moving from focus to outcomes.

Join Deloitte's Ryan Hopkins, Future of Wellbeing Leader, as he shares how we can collectively change the perception of wellbeing at work and what needs to change. He will discuss the shift from qualitative to quantitative approaches and what a cross functional approach will look like. By embracing this shift, organisations can create environments where individuals and the organisation thrive. Topic areas covered will be:

• One size fits all fits none and often less is more. Perhaps we need a NICER (needs, interest, concerns, expectations and risks) approach to wellbeing?
• Rather than addressing symptoms, it is time to deal with the stressors – shifting the focus from the individual to the organisation
• Does wellbeing belong to HR? Who is accountable for wellbeing within your business?
• How are you measuring the effectiveness of your wellbeing effort? You probably aren’t (1-2% are). Shifting from a qualitative to quantitative approach.

Speakers

• 

  Ryan Hopkins

  Future of Wellbeing Lead, Deloitte

The Frontiers of Finance Innovations

Walk away with insights into how the future of finance would look like powered by novel technologies and core systems such as IoT, Blockchain and ERP working together, creating a more transparent and leaner collaboration space focusing on ecosystem value capture.

Speaker

• 

  Jonas Sveistrup Soegaard

  Senior Manager, Deloitte

From Subscription to Sustainability: Ramboll’s unique relationship with GBS

Taking inspiration from our favourite streaming services, Ramboll, a Global architecture, engineering and consultancy company, has developed a unique ‘GBS via subscription’ model. Markets can switch the GBS services they utilise on and off as required; they can even pay extra for additional services like language capabilities! Ramboll’s unique journey doesn’t stop there - driving innovation through data to striving for a sustainable society, Ramboll has been on a mission to create a unique relationship with GBS. Join Shakti Singh, Senior Director, Global Finance and Accounting, to discuss:

• How Ramboll’s leaders are reimagining their partnership with GBS
• The value of driving innovation through GBS
• The importance of a sustainable workplace & community engagement for Ramboll’s people

Speaker

• 

  Shakti Singh

  Senior Director, Ramboll

ERP Cloud implementation as an enabler for GBS success

KPN is a leading telecommunications and IT provider and market leader in the Netherlands. The company’s mission is to make the Netherlands the best connected country in the world. KPN’s Shared Services has had a fast-paced journey evolving from a traditional Shared Services Organisation to a multi-scope GBS organisation. Heavily enabled by an ERP cloud implementation (in Finance, Procurement Projects, SCM and HR), KPN has seen exceptional advancements in the standardisation, simplification, and improvement of their processes which has led to incremental changes in their ways of working. The ERP Cloud implementation also triggered big changes in the operating model enabling KPN’s GBS organisation to step-up and contribute even more to the company’s goals. Join Hamza Tedik, EVP Group Business Services, to discuss the:

• Rebranding and transitioning from Shared Services to Group Business Services
• Technology solutions supporting GBS implementation and success
• Next items on the priority list for GBS

Speaker

• 

  Hamza Tedik

  EVP Group Business Services, KPN

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The power of “with”: Creating value from your Legal and Contracts operations

A changing world requires a new approach to law. Plan with foresight. Manage with insight. Respond with agility and speed. Do more with less. When legal departments embrace the “Power of With” to transform their operating model, they can focus on more efficient matter management, derive smart insights from data that they previously couldn’t access, and facilitate more effective legal risk management. Advances in technology coupled with the evolution of understanding the nuances around legal and contracting work have increased the uptake of centralising larger aspects of these functions into GBS organisations, CoEs or outsourced solutions. Additionally, a new understanding of the inherent value of contracts and legal data has transformed legacy solutions that focused simply on labour arbitrage into value generators and risk mitigation engines for companies.

Isabel Parker and Craig Conte have over 40 years of combined experience in these areas and will walk through the latest trends companies are adopting to not only take advantage of the centralisation, but also go to the front foot on value creation.

Speakers

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  Craig Conte

  Lead Partner Legal Operate, Deloitte

• 

  Isabel Parker

  Legal Management Consulting Partner, Deloitte

Going Up! KONE Business Services’ evolution towards more strategic significance

Strategically aligning GBS with the wider business allows for the prospect of providing positive impact and contribution towards business goals. At KONE - a global elevator engineering company, headquartered in Finland - their shared services climbed the maturity curve to become a strategic partner within the business and help serve their mission to ‘improve the flow of urban life.’

Join Jan Nikus, Vice President of KONE Business Services (KBS), as he shares the evolution of KBS from a traditional shared services to an impactful and purposeful strategic partner. Key discussion points include:

• The journey KBS took in becoming a strategic business partner of the business
• How renaming to ‘KONE Business Services’ connected the GBS brand to the wider business
• Connecting teams to final business outcomes by driving purpose

Speaker

• 

  Jan Nikus

  Vice President, KONE Business Services

Elevating to the Executive Agenda - the evolution of the GBS Leader role

The role of the GBS Leader is changing. Over the years, we have seen how GBS organisations have been slowly moving up the ‘value chain’ in organisations, earning seats at the top table. But the time for dramatic change is now. The magnitude of opportunity GBS Leaders have is now being fully understood. Shifting conversations from tactical performance wins, to transformational opportunities that will make an impact on the strategic direction and success of the organisation. Join Kort Syverson, Partner & Global Services Transformation Lead at Deloitte, as he explores three core areas that GBS Leaders now have responsibility for:

• Ownership of the corporate consumer experience - how every interaction with enabling services counts
• Driving tangible business outcomes, that results in significant business value and directly correlates to stock prices
• Transformation at scale in the organisation, including ownership and pride in continuous improvement

Speaker

• 

  Kort Syverson

  Partner, Deloitte

GBS transformation and talent priorities today and into the future

The workplace, expectations of the workforce and technology advances have had to be adapted and evolved since the COVID-19 pandemic. It is now more important than ever that leaders have an embedded ‘change mindset’ and understand the continuing demand for change among the workforce. This is emphasised by 10,000 respondents in this year’s Deloitte Global Human Capital Trends survey saying their greatest challenge to achieving organisational outcomes is being inundated by too many changes at once. Furthermore, the survey data shows that 59% of respondents expect to focus on reimagination in the next 2–4 years, which is double pre-pandemic levels proving that future of work is still a hot topic for business, HR and GBS leaders.

Join John Baddeley, a Deloitte Partner in Human Capital, Nicolas Perette (HR VP at Mars Global Services) and Hilde Fagerli Pihl (SVP of Functional Centre of Excellence (FCoE) at Equinor) for a fireside chat where they will discuss and explore their perspective on the priorities facing business, HR and GBS leaders today and the biggest impacts that will emerge from the ever-changing future of work.

Speakers

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  John Baddeley

  Partner, Deloitte

• 

  Hilde Fagerli Pihl

  SVP, Functional Centre of Excellence (FCoE), Equinor

• 

  Nicolas Perette

  HR VP, Mars Global Services

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Overcoming complexities of accelerated growth: CIP’s bold consolidation strategy

A successful GBS requires driven leaders who are willing to challenge the norm and take risks to deliver the desired outcomes. Copenhagen Infrastructure Partners (CIP) have done exactly this. CIP is a fund management company specialised in offering tailor-made investments in renewable energy infrastructure assets globally. Join Simon Kjær, Partner at CIP, as he discusses the operational complexities that arise from scaling up an organisation, and how a bold change mindset is critical to continued growth.

From Service Provider to Business Partner: How GBS of Mercedes-Benz is becoming an integrated part of target operating model for finance

Faced with the challenge of balancing rapid growth and ambitious targets, with the new role of Finance, Mercedes-Benz Group Services Berlin have numerous complexities to master. Driving change through location strategy, digitisation, responsibilities and operating model, Mercedes-Benz Group Services Berlin is rising to the demands of its business partners.

Join Lars Hansen, CEO of Mercedes-Benz Group Services Berlin, as he discusses their journey to sharpen both the organisation and its sense of purpose; including:

• Reforming the finance operations target operating model
• How digitalisation & automation are enabling ambitious efficiency targets
• Benefits of scaling within the global network by expanding and refocusing responsibilities
• New ways of recruiting and retention within the search for talent

Speaker

• 

  Lars Hansen

  CEO, Mercedes-Benz Group Services Berlin

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Elevating the employee experience

At its core, Employee Experience (EX) is about making work better for humans and making humans better at work. For every organisation, no matter the industry, one fact rings true… our people are what drive our success. EX has become a mainstream focus, but organisations are still struggling to capitalise on the benefits. GBS plays a pivotal part in delivering the experience for your workforce - are you ready to take on the challenge? For this session, join Natasha Rizk and Lottie Rugeroni, experts in Employee Experience, to explore:

• How to ensure you gain organisational buy-in, are ready to tackle the EX market challenges and improve business performance
• How GBS plays a key role in creating and owning great, equitable, experiences for their own GBS employees and the organisation’s wider workforce
• How EX can be enabled, embedded and sustained through relevant technologies and continuous measurement

Speakers

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  Natasha Rizk

  Senior Manager & Employee Experience Lead, Deloitte UK

• 

  Lottie Rugeroni

  Senior Manager, Deloitte UK