Be inspired and gain valuable insights from leaders across the Shared Services industry, as well as some of our very own Deloitte Experts.


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  • Plenary
  • Breakout
  • Labs


Day 1
Tuesday, 6 October 2026

Registration and breakfast

Morning Lab 1: Building Your GBS: Strategic Foundations for Tomorrow's Challenges

For organisations at the beginning of their GBS journey, establishing a strong foundation is paramount. The GBS landscape is evolving rapidly with changing market demands and new technologies. This presents both immense opportunities and complex initial decisions, requiring foresight and clarity. This lab is specifically designed for GBS newcomers, offering a comprehensive guide to navigating these critical early stages. We'll go focus on the basics, equipping you with the essential knowledge to make informed decisions about your GBS journey. We will address the unique challenges and opportunities that arise when integrating functions into a GBS model from the outset, ensuring your GBS strategy can be tailored to maximise value.

Join us for an interactive lab that will provide you with the essential toolkit of practical frameworks, proven methodologies and critical insights to confidently set up and grow your GBS, laying a strategic foundation that not only generates value today but also is resilient and adaptable for tomorrow.

Speaker

Morning Lab 2: Elevating GBS Leadership: Influence, Innovation, Impact

The expectations placed on GBS leaders are intensifying, demanding more than operational mastery. Success now hinges on a forward-thinking vision, an agile mindset, and the strategic acumen to transform disruption into opportunity.

This lab is designed for seasoned and aspiring GBS leaders ready to elevate their influence and drive significant enterprise value. We will move beyond traditional frameworks, discovering advanced strategies for innovation, digital integration, and sustained impact. Attendees will explore the critical capabilities needed to reshape perceptions of GBS, ensuring it is recognised as a vital value driver and leveraged as a strategic partner for broader organisational change. Crucially, the session will also highlight the paramount role of leaders in guiding ambitious transformations and ensuring effective execution, empowering GBS to not only adapt but proactively define its future.

Join Iris Yates (Finance Transformation Partner) and Bart Moen (Human Capital Partner) to redefine your leadership narrative and confidently steer your GBS organisation towards its next phase of growth and impact.

Speakers

Morning Lab 3: The Human Core of GBS: Guiding Your Teams Through GBS Transformation

GBS transformations promise efficiency and savings, but how do we successfully manage the most critical component: the people experiencing and driving the change?

This session confronts the often-uncomfortable truths of GBS transformations, diving deep into the critical human capital considerations that can truly make or break your organisation. We'll explore strategies for ensuring effective communication and engagement with all stakeholders across diverse international contexts as well as approaches for retaining critical talent. We will discuss how you can navigate consultation across multiple countries without grinding your project to a halt. We will show how you can promote a positive transition experience for employees, and keep teams motivated even as roles evolve or new structures emerge. And crucially, how do you cultivate a high-performing GBS team that genuinely understands the cultural nuances, local regulations, and diverse needs of the global entities it serves?

Join Stijn Demeestere (Deloitte Legal Partner) and Annelies Verbruggen (Deloitte Human Capital Partner) as they draw upon extensive, hands-on experience in GBS implementations across Europe. They will share real-world strategies, robust frameworks, and invaluable lessons from the front lines of large-scale transitions. This isn't about theoretical models; it's about providing actionable insights to safeguard your most valuable asset – your people.

Speakers

Morning Lab 4: Navigating Uncertainty: Designing a resilient GBS

The expectations placed on GBS leaders are intensifying, demanding more than operational mastery. Success now hinges on a forward-thinking vision, an agile mindset, and the strategic acumen to transform disruption into opportunity.

This lab is designed for seasoned and aspiring GBS leaders ready to elevate their influence and drive significant enterprise value. We will move beyond traditional frameworks, discovering advanced strategies for innovation, digital integration, and sustained impact. Attendees will explore the critical capabilities needed to reshape perceptions of GBS, ensuring it is recognised as a vital value driver and leveraged as a strategic partner for broader organisational change. Crucially, the session will also highlight the paramount role of leaders in guiding ambitious transformations and ensuring effective execution, empowering GBS to not only adapt but proactively define its future.

Join Iris Yates (Finance Transformation Partner) and Bart Moen (Human Capital Partner) to redefine your leadership narrative and confidently steer your GBS organisation towards its next phase of growth and impact.

Speakers

  • Photo of Piotr Steppa

    Piotr Steppa

    Partner, Deloitte Denmark

  • Photo of Wesley Bille

    Wesley Bille

    Partner, Deloitte Belgium

Morning Lab 5: The Power of GBS, ERP, and AI: Maximising Enterprise Synergies

Speakers

  • Photo of Nakul Retdhania

    Nakul Retdhania

    Associate Director, Deloitte UK

  • Photo of Pooja Bhosale

    Pooja Bhosale

    Associate Director, Deloitte UK

Afternoon Lab 1: Building Your GBS: Strategic Foundations for Tomorrow's Challenges

For organisations at the beginning of their GBS journey, establishing a strong foundation is paramount. The GBS landscape is evolving rapidly with changing market demands and new technologies. This presents both immense opportunities and complex initial decisions, requiring foresight and clarity. This lab is specifically designed for GBS newcomers, offering a comprehensive guide to navigating these critical early stages. We'll go focus on the basics, equipping you with the essential knowledge to make informed decisions about your GBS journey. We will address the unique challenges and opportunities that arise when integrating functions into a GBS model from the outset, ensuring your GBS strategy can be tailored to maximise value.

Join us for an interactive lab that will provide you with the essential toolkit of practical frameworks, proven methodologies and critical insights to confidently set up and grow your GBS, laying a strategic foundation that not only generates value today but also is resilient and adaptable for tomorrow.

Speaker

Afternoon Lab 3: The Human Core of GBS: Guiding Your Teams Through GBS Transformation

GBS transformations promise efficiency and savings, but how do we successfully manage the most critical component: the people experiencing and driving the change?

This session confronts the often-uncomfortable truths of GBS transformations, diving deep into the critical human capital considerations that can truly make or break your organisation. We'll explore strategies for ensuring effective communication and engagement with all stakeholders across diverse international contexts as well as approaches for retaining critical talent. We will discuss how you can navigate consultation across multiple countries without grinding your project to a halt. We will show how you can promote a positive transition experience for employees, and keep teams motivated even as roles evolve or new structures emerge. And crucially, how do you cultivate a high-performing GBS team that genuinely understands the cultural nuances, local regulations, and diverse needs of the global entities it serves?

Join Stijn Demeestere (Deloitte Legal Partner) and Annelies Verbruggen (Deloitte Human Capital Partner) as they draw upon extensive, hands-on experience in GBS implementations across Europe. They will share real-world strategies, robust frameworks, and invaluable lessons from the front lines of large-scale transitions. This isn't about theoretical models; it's about providing actionable insights to safeguard your most valuable asset – your people.

Speakers

Afternoon Lab 4: Navigating Uncertainty: Designing a resilient GBS

The expectations placed on GBS leaders are intensifying, demanding more than operational mastery. Success now hinges on a forward-thinking vision, an agile mindset, and the strategic acumen to transform disruption into opportunity.

This lab is designed for seasoned and aspiring GBS leaders ready to elevate their influence and drive significant enterprise value. We will move beyond traditional frameworks, discovering advanced strategies for innovation, digital integration, and sustained impact. Attendees will explore the critical capabilities needed to reshape perceptions of GBS, ensuring it is recognised as a vital value driver and leveraged as a strategic partner for broader organisational change. Crucially, the session will also highlight the paramount role of leaders in guiding ambitious transformations and ensuring effective execution, empowering GBS to not only adapt but proactively define its future.

Join Iris Yates (Finance Transformation Partner) and Bart Moen (Human Capital Partner) to redefine your leadership narrative and confidently steer your GBS organisation towards its next phase of growth and impact.

Speakers

  • Photo of Piotr Steppa

    Piotr Steppa

    Partner, Deloitte Denmark

  • Photo of Wesley Bille

    Wesley Bille

    Partner, Deloitte Belgium

Afternoon Lab 5: The Power of GBS, ERP, and AI: Maximising Enterprise Synergies

Speakers

  • Photo of Nakul Retdhania

    Nakul Retdhania

    Associate Director, Deloitte UK

  • Photo of Pooja Bhosale

    Pooja Bhosale

    Associate Director, Deloitte UK


Day 2
Wednesday, 7 October 2026

08:15 - 08:40 - Coffee and breakfast

09:00 - 09:30 Opening Plenary - Dorthe Harding Keilberg and Joris van Malderen, Deloitte

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Speakers

10:30 - 11:10 - Break

12:30 - 13:40 - Lunch

15:40 - 16:20 - Break

17:35 - 17:45 Day 1 Close & Wrap-up

As Day 1 of the Shared Services conference draws to a close, join us for a final session to recap the key themes and insights discussed.

Speakers