Eszter Lukács is a Director and Finance Transformation Leader at Deloitte Central Europe, with nearly two decades of experience driving large-scale transformation initiatives across global business services (GBS) and finance operations. She specialises in designing and implementing target operating models, enhancing process efficiency and leading complex finance and business transformations for business services organisations.

Eszter has deep expertise in shared services setup, GBS strategy, operational model redesign and delivering measurable improvements in cost efficiency and service quality. Her work often focuses on leveraging technology-enabled transformation, including robotic process automation (RPA), advanced analytics and system implementation support to achieve operational excellence.

As a trusted advisor to C-level executives, she helps organisations streamline global operations, improve performance management,and embed continuous improvement practices. Eszter is also a thought leader in the GBS community, regularly contributing to Deloitte insights, podcasts and events on topics such as human sustainability, the future of shared services and Central Europe’s evolving role as a competitive GBS hub.

Her strategic vision, combined with hands-on experience, makes her a key figure in shaping the future of global operations and business services transformation.