The global digital revolution and associated cultural change has already permeated into significant aspects of our lives – from how we engage with the world and our personal networks, share data, shop and bank. It’s almost impossible not to be exposed on a daily basis to digital consumer applications and platforms that are making our personal lives much more efficient and effective. We have learnt to embrace these applications as a way of life – a future without them would be almost impossible to imagine. However we have not yet achieved anything like the same levels of digitally-enabled innovation and simplification in our workplaces.

Building from the themes covered last year, our 2018 conference will focus on how to leverage advances in technology to create a more personalised, improved service for our end users and customers. We will look at how digital businesses work and how we can apply their ways of working in a shared services context. We will also explore successful operating models, characteristics of the talent and leadership you need, how you can leverage data to provide insight, how you structure you operating model and processes for your customer, and the technology you should be investing in now.