Making an impact
that matters

2020 Deloitte Shared Services
Virtual Conference


18 June 2020 | 09.30 - 17.30 CET



“These are truly unprecedented times that we are living in, with every aspect of our lives and work as we know being disrupted. The impact on Global Business Services (GBS) has been significant but I strongly believe that this too shall pass. With our first virtual conference, we hope to demonstrate our own adaptability to the pandemic and strive to move forward – giving our audience the tools to innovate faster than ever and the inspiration to see the possibilities arising from this situation.”

Candice Sieg

UK GBS and BPO Advisory Lead and Conference Co-Chair, Deloitte



“The Deloitte Shared Services Conference is now widely recognised as the biggest and highest quality shared services conference in Europe and offers you the best opportunities to catch up with key peers.”

About the conference

Over the last 22 years this conference has built up the reputation of being the largest and most insightful event of its kind in the market. It has become a “must attend” event for leading CFOs, Financial Controllers, Global Business Services Leaders, Shared Services Heads, BPO Contract Managers, CIOs and HR leaders responsible for Shared Services Strategies.

Given recent events, we decided this year to host a large scale virtual conference, accommodating our guests and speakers from around the world. There is no doubt that the Shared Services function itself has had to endure some significant challenges over the years, but with endurance comes resilience. Shared Services has proven its ability to adapt and evolve over time, and is no longer confined to back office functions, but committed to delivering value beyond transacting. As a function Shared Services has pivoted towards more advanced business partnering activities enabled by the latest digital technologies.

We believed the timing was right to reframe the conversation; exploring the increasing prominence of Shared Services, new priorities for its leaders, and the impact it makes both within the organisation and beyond.

Designed to create a valuable experience for you to connect with your peers and access the very best in industry insights, the virtual conference provided an innovative way for us all to engage during this difficult time.

Conference topics

  • Enterprise Strategy

    Shared Services moves beyond its standard remit to serve a broader strategic intent, while moving up the value chain in partnering with new areas of the business such as cyber security, marketing, risk and more.

  • Innovation Culture

    Redefining the way in which Shared Services deliver traditional core services, by creating pockets of innovation at the periphery and fostering a culture of innovation. Tailoring transformation to specific business needs as they emerge.

  • Leadership in Shared Services

    Understand the emerging priorities, perspectives and approach of different Shared Services leaders today. Investigate whether COVID-19 has changed or accelerated their strategies.

  • Environmental, Social & Governance

    Recognise the true impact of business on wider societal and environmental issues. Understand how we can improve and continue making a positive change on key issues such as climate change.

  • Wellbeing

    Understanding how Shared Services can promote the physical and mental wellbeing of employees, for them to feel valued and perform at their highest potential. Bringing the wellbeing agenda to the forefront of how we do business.

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