Latest insights | Deloitte Shared Services Conference 2025

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Deloitte Shared Services Conference 2025 Insights Paper

An overview of SSC25 including key themes and takeaways

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2025 Deloitte’s Global Business Services (GBS) Survey

Discover how organisations today are positioning themselves at the forefront of business transformation.

Business Process Outsourcing

Strategic insights on Business Process Outsourcing trends

Global outsourcing survey 2024

Multidimensional sourcing: Orchestrating the extended workforce ecosystem

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Deloitte Shared Services Conference 2024 Post-Conference Insights Paper

Key themes from the 2024 conference

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Deloitte Shared Services Conference 2023 Post-Conference Insights Paper

Key themes from the 2023 conference

2023 Global Shared Services and Outsourcing Survey

Discover the best practices and emerging trends adopted by global business services organisations in Deloitte’s shared services and outsourcing survey.

The GBS-Commercial Partnership

The Global Business Services-Commercial partnership as the engine room for driving growth

A partner for the sustainability challenge of our time: How GBS can support your business

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Deloitte Shared Services Conference 2022 Insight Paper

Key statistics and themes of the 2022 Shared Services Conference.

2021 Global Shared Services and Outsourcing Report

How are global business services (GBS) organisations addressing today’s business challenges? Explore the survey results that reveal shared services centres are investing in strategic capabilities to create more value for the business and customers.

Shared Services Conference 2021 Post-conference Insights Paper

A reflection of last year’s conference including content from the plenaries and breakouts plus highlights from the inaugural Shared Services Conference awards.

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Hybrid working - Green Room podcast with Jackie Henry

How do we create work that’s good for our wellbeing?

Danish GBS response to the pandemic

Response and recovery actions taken by Danish GBS and their plans to thrive in the new normal.

Looking to a world beyond the crisis

Deloitte UK CEO, Richard Houston, discusses the importance of decision making in his blog post.

Shaping the future through digital business

The impact of the COVID-19 pandemic has pushed organisations and those that lead them into uncharted waters. Technology leaders are no exception. If anything, the challenges they have been forced to face are among the most multi-dimensional in which organisations have had to grapple.

Retail Industry Sentiment Survey

As the retail industry works to overcome the implications of the COVID-19 pandemic, our weekly survey aims to unearth retailers’ priorities during this time of uncertainty. In this, our fourth week, we asked retailers what they think the impact will be on trading in the lead up to Christmas. The survey is issued each Tuesday with the results available to view on Friday.

Combatting COVID-19 with resilience

Leaders like you are responding to one of the most sweeping crises in recent memory, calling for both empathy and action to guide your people and businesses through uncertain times

Non-commercial funding

Opportunity to create and develop Shared Service Centres in Poland.

Cognitive collaboration

Some have voiced fears that artificial intelligence could replace humans altogether. But that isn’t likely. A more valuable approach may be to view machine and human intelligence as complementary, with each bringing its own strengths to the table.

Smarter together: Why artificial intelligence needs human-centred design

Artificial intelligence technology can result in artificial stupidity if it's poorly designed, implemented, or adapted. What's crucial? Ensuring it's designed to help humans think better

Superminds: How humans and machines can work together

MIT professor Thomas Malone on human-computer collective intelligence and the future of work

Cover of Can cross-functional, cross-regional models be catalysts for enterprise-wide Digital Transformation?

Can cross-functional, cross-regional models such as Global Business Services (GBS) be catalysts for enterprise-wide Digital Transformation?

Before we answer this question, it’s important to answer the first few and define “digital.” Business leaders are grappling with these questions in the face of unprecedented change - growing connectivity, competition, and consumer power. It means new methods of engagement, new products, new operating models, new organisations, and new ecosystems…and becoming digital is at the heart of it all. Yet, most often the first thing that comes to our minds is tools and devices.

Analytics in Shared Services and GBS

What do changes in the way that business operate and interact mean for shared and global business services?

CFO Survey

The CFO Survey is released quarterly and is an authoritative barometer of UK corporates’ sentiment and strategies. It is the only survey of major UK corporate users of capital that gauges attitudes to valuations, risk and financing.

Crunch time: Finance in a digital world

From cloud computing and robotics to analytics, artificial intelligence and automation, a new class of digital disruptors is transforming how business gets done. Expect these disruptors to have a big impact on the future of finance organisations. But what exactly will their impact be? What is the future of finance in the face of these developments?

Crunch time too: CFOs talk off the record about Finance in a digital world

When our organisation does research with CFOs, we often uncover gold mines of insights. That happened recently when we interviewed 30 finance executives about digital finance transformation in theor global businesses. Our initial analysis of those conversations focused on specific digital technologies, as reported in 'Crunch time: Finance in a digital world.'

This follow-up report provides another glimpse of what these finance executives had to say, this time focused on a broader discussion of finance and what it means to make the digital journey.

Digital enablement - Turning your transformation into a successful journey

Digital transformation is the use of technology to radically improve the performance or reach of an organisation. In a digitally transformed business, digital technologies enable improved processes, engaged talent, and new business models.

Forces of change: the future of work

Two powerful forces are shaping our workforces and workplaces: the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off-balance-sheet talent. What does the future of work look like, and what are the implications for individuals, organisation leaders, and public institutions?

Global business services for analytics

Leading organisations are recognising the opportunities for Global Business Services (GBS) to deliver business value beyond cost and operational efficiencies. The point-of-view examines why business leaders are now looking too use a GBS model to manage their data capabilities and provide significantly improved access to enterprise-wide reporting and analytics.

Global business services: better together

Our latest publication explores the benefits of Global Business Services beyond the traditional cost and operational benefits of shared services, such as alignment with growth, risk and talent strategies. It explores the essential characteristics and behaviours necessary to drive a performance-improving Global Business Services organisation, as well as providing practical tips on implementation.

Performance improvement

For more than two decades, organisations around the world have been using shared services and outsourcing to improve service delivery and reduce costs in defined parts of their businesses. Leading organisations are now taking the next steps.

The GBS lab

Find out how Deloitte's Global Business Services (GBS) Lab can help align leadership understanding of GBS and accelerate the planning of a GBS programme within your organistion. Our one-day session helps executives to assess their organisation, articulate the vision and mobilise GBS change.

Insights