Deborah Kops currently works with leading GBS organisations by rethinking work content, structure, scope, solutions, and roles in the face of four key disrupters: rapid digitization, generational shifts, changing business dynamics and the imperative for performance. Her focus is on coaching leaders and supporting them through repeatable tools including predictive models and playbooks.

Her career has been focused on the design and management of back-office processes, including managing directorships at FleetBoston Financials (now Bank of America) Technology and Operations Group, and at Deutsche Bank; consulting partnerships at Arthur Andersen and PricewaterhouseCoopers; and chief marketing officer of an Indian-legacy business process outsourcer. Deborah is a frequent writer and industry speaker, and for her contributions to the industry, the recipient of Deloitte’s 2022 Outstanding Contribution to Shared Services award.