Tetyana has over 20 years experience in customer service, operational management and business transformation. Since 2017, Tetyana has led a team of over 2,200 employees, driving the development of people-centred service systems focused on resilience, wellbeing and sustainable workplace support.

During the war in Ukraine, she has focused on maintaining operational stability while strengthening the company’s ecosystem of care for employees. This includes the development of medical support services, psychological assistance programmes, workplace wellbeing initiatives, and support systems for veterans and their families.

Tetyana has also led the implementation of centralised service models, HR Support Centres, robotic process automation, digital employee services and workplace transformation projects across DTEK offices in Kyiv, London and Amsterdam.

Before joining DTEK, Tetyana Shyshlova held management positions in the service sector focused on operational efficiency, client service and team development.

Tetyana graduated from Kyiv University with a degree in Management and Business and completed executive education programmes at INSEAD Business School, Kyiv School of Economics, and BNP Paribas Women in Business Programme in Paris.