For organisations at the beginning of their GBS journey, establishing a strong foundation is paramount. The GBS landscape is evolving rapidly with changing market demands and new technologies. This presents both immense opportunities and complex initial decisions, requiring foresight and clarity. This lab is specifically designed for GBS newcomers, offering a comprehensive guide to navigating these critical early stages. We will focus on the basics, equipping you with the essential knowledge to make informed decisions about your GBS journey. We will address the unique challenges and opportunities that arise when integrating functions into a GBS model from the outset, ensuring your GBS strategy can be tailored to maximise value.

Join us for an interactive lab that will provide you with the essential toolkit of practical frameworks, proven methodologies and critical insights to confidently set up and grow your GBS, laying a strategic foundation that not only generates value today but also is resilient and adaptable for tomorrow.

Speaker

• 

  Joris van Malderen

  Country Host, Partner, Deloitte Belgium

• 

  Steven Plehier

  HRS&T Digital Lead, Deloitte Belgium

The expectations placed on GBS leaders are intensifying, demanding more than operational mastery. Success now hinges on a forward-thinking vision, an agile mindset and the strategic acumen to transform disruption into opportunity.

This lab is designed for seasoned and aspiring GBS leaders ready to elevate their influence and drive significant enterprise value. We will move beyond traditional frameworks, discovering advanced strategies for innovation, digital integration and sustained impact. Attendees will explore the critical capabilities needed to reshape perceptions of GBS, ensuring it is recognised as a vital value driver and leveraged as a strategic partner for broader organisational change. Crucially, the session will also highlight the paramount role of leaders in guiding ambitious transformations and ensuring effective execution, empowering GBS to not only adapt but proactively define its future.

Join Iris Yates (Finance Transformation Partner) and Bart Moen (Human Capital Partner) to redefine your leadership narrative and confidently steer your GBS organisation towards its next phase of growth and impact.

Speakers

• 

  Iris Yates

  GBS Lead, Deloitte Netherlands

• 

  Bart Moen

  Partner and Human Capital Practice Lead, Deloitte Netherlands

GBS transformations promise efficiency and savings, but how do we successfully manage the most critical component: the people experiencing and driving the change?

This session confronts the often-uncomfortable truths of GBS transformations, diving deep into the critical human capital considerations that can truly make or break your organisation. We'll explore strategies for ensuring effective communication and engagement with all stakeholders across diverse international contexts as well as approaches for retaining critical talent. We will discuss how you can navigate consultation across multiple countries without grinding your project to a halt. We will show how you can promote a positive transition experience for employees and keep teams motivated even as roles evolve or new structures emerge. And crucially, how do you cultivate a high-performing GBS team that genuinely understands the cultural nuances, local regulations and diverse needs of the global entities it serves?

Join Stijn Demeestere (Deloitte Legal Partner) and Annelies Verbruggen (Deloitte Human Capital Partner) as they draw upon extensive, hands-on experience in GBS implementations across Europe. They will share real-world strategies, robust frameworks and invaluable lessons from the front lines of large-scale transitions. This isn't about theoretical models; it's about providing actionable insights to safeguard your most valuable asset - your people.

Speakers

• 

  Stijn Demeestere

  Partner, Head of Employment Law Team, Deloitte Belgium

• 

  Annelies Verbruggen

  Partner, Deloitte Belgium

• 

  Mathilde Goethals

  Manager, Deloitte Belgium

Geopolitical disruption and shifting global trade tariffs have fundamentally reshaped the risk landscape for GBS. In this new reality, cost efficiency is no longer sufficient - radical resilience is the mandate. Designing a GBS model that can absorb modern shocks requires more than contingency plans; it necessitates a 'Business Continuity‑by‑Design', with risk assessment engineered into every layer of the operating model and location strategy.

Join us for this lab focused on the architecture of resilience to address the most pressing continuity challenges facing GBS and enterprise leaders today. We will explore how to move beyond static risk assessments, to identify vulnerabilities in existing footprints and incorporate geopolitical “risk-weighting” into new location studies. Together, we will navigate critical design choices - including transitioning from single-site models to regional Hub-and-Spoke structures-and discuss how to leverage automation as a buffer against capacity loss. Additionally, you’ll gain hands-on insights into managing the full lifecycle of a crisis: from immediate response and triage to rebuilding a “New Normal” that emerges stronger from disruption. You’ll walk away with the frameworks and strategic foresight to transform your GBS into a resilient engine capable of delivering value, no matter the global climate.

Speakers

• 

  Piotr Steppa

  Danish GBS Lead & GBS ServiceNow Lead, Deloitte Denmark

• 

  Julie Van der Planken

  Partner, Deloitte Belgium

In today's rapidly evolving business landscape, organisations are increasingly turning to GBS and Enterprise Resource Planning (ERP) to optimise operations and gain a strategic edge. This lab will explore how the strategic alignment and powerful intersection of GBS and ERP systems, further amplified by intelligent technologies like AI, can unlock significant enterprise value and foster a more agile, efficient and resilient organisation.

The session will delve into the compelling case for change, highlighting how GBS organisations can serve as powerful enablers of successful, business-led ERP transformation journeys. We will examine the critical importance of aligning GBS operating model projects with ERP implementation to drive efficiency, scalability and tangible value realisation, demonstrating how AI can optimise and further amplify this value across the enterprise.

Attendees will gain invaluable insights into how a balanced approach to transformation and organisational centralisation can optimise both risk and reward. We will showcase how the combined power of GBS, ERP and AI delivers measurable impact, supported by real-life examples that illustrate practical application and significant results.

Expect to take away actionable strategies to help you navigate complex ERP transformation journeys, strengthen GBS's pivotal role in your organisation and leverage integrated GBS, ERP and AI efforts to achieve long-term success and competitive differentiation.

Speakers

• 

  Nakul Retdhania

  Associate Director, Deloitte UK

• 

  Pooja Bhosale

  Associate Director, Deloitte UK

With the demand to deliver more with less in today’s rapidly changing business environment, organisations may be rethinking their sourcing strategies. Moving past traditional outsourcing, they are embracing multidimensional workforce models that help to orchestrate intelligent operations - combining human judgment, digital capabilities and innovative ways of working to drive transformation beyond cost efficiency.

Step into the future of GBS sourcing strategy in this practical lab session. Deloitte leaders deep-dive into how to build a multidimensional workforce to position your organisation for strategic advantage. The interactive session explores the different opportunities and challenges of blending the strengths of in-house Global Capability Centres (GCC) and Operate services with disruptive AI and Agentic technologies across your core business functions.

This popular session isn’t just a discussion. Collaborate with and hear from peers, map out strategies tailored to your organisation’s distinct needs and explore real-life scenarios that demonstrate how to:

1. Create globally consistent service standards and operations: Can your in-house GCC consistently deliver scalable high quality service globally?
2. Navigate rapid technological evolution: Does rapid technological disruption make maintaining cutting-edge in-house capabilities a strategic challenge or risk for your GCC?
3. Address talent gaps strategically: Do you face a scarcity of talent or require vast, continuous upskilling within your in-house teams, making external support a more strategically viable path?

Speaker

• 

  Chinmay Nair

  Head of GBS Advisory and Finance Operate, Deloitte Switzerland

• 

  Sergi Lemus

  Partner, Deloitte Spain

For organisations at the beginning of their GBS journey, establishing a strong foundation is paramount. The GBS landscape is evolving rapidly with changing market demands and new technologies. This presents both immense opportunities and complex initial decisions, requiring foresight and clarity. This lab is specifically designed for GBS newcomers, offering a comprehensive guide to navigating these critical early stages. We will focus on the basics, equipping you with the essential knowledge to make informed decisions about your GBS journey. We will address the unique challenges and opportunities that arise when integrating functions into a GBS model from the outset, ensuring your GBS strategy can be tailored to maximise value.

Join us for an interactive lab that will provide you with the essential toolkit of practical frameworks, proven methodologies and critical insights to confidently set up and grow your GBS, laying a strategic foundation that not only generates value today but also is resilient and adaptable for tomorrow.

Speaker

• 

  Joris van Malderen

  Country Host, Partner, Deloitte Belgium

• 

  Steven Plehier

  HRS&T Digital Lead, Deloitte Belgium

GBS transformations promise efficiency and savings, but how do we successfully manage the most critical component: the people experiencing and driving the change?

This session confronts the often-uncomfortable truths of GBS transformations, diving deep into the critical human capital considerations that can truly make or break your organisation. We'll explore strategies for ensuring effective communication and engagement with all stakeholders across diverse international contexts as well as approaches for retaining critical talent. We will discuss how you can navigate consultation across multiple countries without grinding your project to a halt. We will show how you can promote a positive transition experience for employees and keep teams motivated even as roles evolve or new structures emerge. And crucially, how do you cultivate a high-performing GBS team that genuinely understands the cultural nuances, local regulations and diverse needs of the global entities it serves?

Join Stijn Demeestere (Deloitte Legal Partner) and Annelies Verbruggen (Deloitte Human Capital Partner) as they draw upon extensive, hands-on experience in GBS implementations across Europe. They will share real-world strategies, robust frameworks and invaluable lessons from the front lines of large-scale transitions. This isn't about theoretical models; it's about providing actionable insights to safeguard your most valuable asset - your people.

Speakers

• 

  Stijn Demeestere

  Partner, Head of Employment Law Team, Deloitte Belgium

• 

  Annelies Verbruggen

  Partner, Deloitte Belgium

• 

  Mathilde Goethals

  Manager, Deloitte Belgium

Geopolitical disruption and shifting global trade tariffs have fundamentally reshaped the risk landscape for GBS. In this new reality, cost efficiency is no longer sufficient - radical resilience is the mandate. Designing a GBS model that can absorb modern shocks requires more than contingency plans; it necessitates a 'Business Continuity‑by‑Design', with risk assessment engineered into every layer of the operating model and location strategy.

Join us for this lab focused on the architecture of resilience to address the most pressing continuity challenges facing GBS and enterprise leaders today. We will explore how to move beyond static risk assessments, to identify vulnerabilities in existing footprints and incorporate geopolitical “risk-weighting” into new location studies. Together, we will navigate critical design choices - including transitioning from single-site models to regional Hub-and-Spoke structures-and discuss how to leverage automation as a buffer against capacity loss. Additionally, you’ll gain hands-on insights into managing the full lifecycle of a crisis: from immediate response and triage to rebuilding a “New Normal” that emerges stronger from disruption. You’ll walk away with the frameworks and strategic foresight to transform your GBS into a resilient engine capable of delivering value, no matter the global climate.

Speakers

• 

  Piotr Steppa

  Danish GBS Lead & GBS ServiceNow Lead, Deloitte Denmark

• 

  Julie Van der Planken

  Partner, Deloitte Belgium

In today's rapidly evolving business landscape, organisations are increasingly turning to GBS and Enterprise Resource Planning (ERP) to optimise operations and gain a strategic edge. This lab will explore how the strategic alignment and powerful intersection of GBS and ERP systems, further amplified by intelligent technologies like AI, can unlock significant enterprise value and foster a more agile, efficient and resilient organisation.

The session will delve into the compelling case for change, highlighting how GBS organisations can serve as powerful enablers of successful, business-led ERP transformation journeys. We will examine the critical importance of aligning GBS operating model projects with ERP implementation to drive efficiency, scalability and tangible value realisation, demonstrating how AI can optimise and further amplify this value across the enterprise.

Attendees will gain invaluable insights into how a balanced approach to transformation and organisational centralisation can optimise both risk and reward. We will showcase how the combined power of GBS, ERP and AI delivers measurable impact, supported by real-life examples that illustrate practical application and significant results.

Expect to take away actionable strategies to help you navigate complex ERP transformation journeys, strengthen GBS's pivotal role in your organisation and leverage integrated GBS, ERP and AI efforts to achieve long-term success and competitive differentiation.

Speakers

• 

  Nakul Retdhania

  Associate Director, Deloitte UK

• 

  Pooja Bhosale

  Associate Director, Deloitte UK

With the demand to deliver more with less in today’s rapidly changing business environment, organisations may be rethinking their sourcing strategies. Moving past traditional outsourcing, they are embracing multidimensional workforce models that help to orchestrate intelligent operations - combining human judgment, digital capabilities and innovative ways of working to drive transformation beyond cost efficiency.

Step into the future of GBS sourcing strategy in this practical lab session. Deloitte leaders deep-dive into how to build a multidimensional workforce to position your organisation for strategic advantage. The interactive session explores the different opportunities and challenges of blending the strengths of in-house Global Capability Centres (GCC) and Operate services with disruptive AI and Agentic technologies across your core business functions.

This popular session isn’t just a discussion. Collaborate with and hear from peers, map out strategies tailored to your organisation’s distinct needs and explore real-life scenarios that demonstrate how to:

1. Create globally consistent service standards and operations: Can your in-house GCC consistently deliver scalable high quality service globally?
2. Navigate rapid technological evolution: Does rapid technological disruption make maintaining cutting-edge in-house capabilities a strategic challenge or risk for your GCC?
3. Address talent gaps strategically: Do you face a scarcity of talent or require vast, continuous upskilling within your in-house teams, making external support a more strategically viable path?

Speaker

• 

  Chinmay Nair

  Head of GBS Advisory and Finance Operate, Deloitte Switzerland

• 

  Sergi Lemus

  Partner, Deloitte Spain

Achieving lasting impact in the public sector demands more than operational efficiency; it requires agility, innovation and a strategic focus on value creation. This lab is designed to empower public sector entities to transform and unlock significant value within their organisations through Shared Services. We will explore how public sector organisations can become 'Digital Catalysts', strategically leveraging GBS/Shared Service capabilities to streamline processes, drive a service mindset, and cultivate a highly skilled, adaptable workforce empowered to drive digital transformation, fostering operational excellence to elevate citizen-centric services.

Join us for an in-depth exploration of the unique barriers public sector organisations face in aligning technological advancements with workforce upskilling and operational flexibility. You will gain actionable insights to unlock sustained GBS, ensuring your organisation is not just efficient, but truly impactful and future-ready through data-driven insights and ecosystem collaboration.

Speaker

• 

  Sophie Weatherley

  Director, Deloitte UK