Scottish Development International (SDI) is the international economic development agency of the Scottish Government.

SDI provides a wide range of support services including advice, access to specialist expertise, market information, financial assistance, business location information, investor aftercare and specific services covering each phase of international trade activity.

Scotland is an internationally recognised Shared Services location with an impressive track record and distinguished pedigree. Many global organisations such as Eaton, BSKYB, Ceridian, Cigna, IBM, Shell, Morgan Stanley have recognised Scotland's strengths in this sector as a location of choice for functions such as: Customer Services, HR, Payroll, Technology, Legal Processing, and Finance and Accounting.

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Employers around the world rely on ADP® for cloud-based solutions and services to help manage their most important asset - their people. From human resources and payroll to talent management to benefits administration, ADP brings unmatched depth and expertise in helping clients build a better workforce. A pioneer in Human Capital Management (HCM) and business process outsourcing, ADP serves more than 610,000 clients in 100 countries. Our Human Resources BPO solution combines, processes, technology and dedicated service to supplement clients in-house resources. ADP provides sophisticated software plus expert services which means better HR for clients. ADP pioneered Human !HR Business Process Outsourcing.

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BlackLine Systems suite of financial software applications automates the entire financial close process for staff in accounting and compliance departments in companies of all sizes. The BlackLine Financial Close Suite includes modules for Balance Sheet Account Reconciliations, Task Management, Journal Entry, Transaction Matching, Variance Analysis and Consolidation Integrity Manager. BlackLine software applications complement existing Enterprise Performance Management (EPM), Governance Risk and Compliance (GRC) and Enterprise Resource Planning (ERP) systems. BlackLine offers clients its enterprise-class software in a simple and secure SaaS platform. The BlackLine Financial Close Suite for SAP® Solutions is now an SAP-endorsed business solution.

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Chesapeake System Solutions is a leading provider of software solutions for finance and treasury management. Chesapeake's integrated suite of software enables finance professionals to automate their key processes, such as intercompany, cash management, and financial close, to deliver tangible cost savings and enable visibility and control through standardisation and dashboards.

Chesapeake's software solutions deliver reconciliation automation, financial close process automation, financial risk & control management, automation of treasury - including cash and debt management, and enablement of bank payment automation, all underpinned via strategic dashboards and configurable end user reporting.

For more than 21 years, our software has been used by some of the world's most prestigious and renowned companies to help them automate their finance organisation. Let us help you achieve the same.

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The Chartered Institute of Management Accountants (CIMA), is the world's leading and largest professional body of management accountants, with over 218,000 members and students operating in 177 countries. CIMA works closely with employers and sponsors leading-edge research, constantly updating its qualification, professional experience requirements and continuing professional development to ensure it remains the employers' choice when recruiting financially-trained business leaders. In 2012, CIMA formed a joint venture with the American Institute of CPAs (AICPA) to establish the Chartered Global Management Accountant (CGMA) designation. This recognises the most talented and committed management accountants with the discipline and skill to drive strong business performance. Professionalism and ethics are at the core of CIMA's activities so that integrity, expertise and vision are brought together.
CIMA is proud to be the first professional accounting body to offer a truly global product in the fast-moving area of Shared Services.

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Cognizant's BPS (Business Process Services) practice is a leader in industry aligned processes that help companies run better through operational efficiencies, automation, and streamlined processes, and also helps companies run different through enhanced customer experience, analytics, business digitisation and operational transformation. Global companies across financial services, insurance, healthcare, life sciences, technology, communication, retail and hospitality work with us to modernise their processes and shared services through integrated IT and business process services to gain advantage in the marketplace.

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HCL is a $6.5bn global IT services company working with clients in the areas that impact and redefine the core of their businesses. HCL provides Next Generation, domain oriented, transformation-led BPO solutions and services to Fortune 500/Global 2000 clients. Through its Vertical Business Services, HCL provides domain-specific services to the Banking and Financial Services, Insurance and Healthcare industries. Through its Enterprise Business Services, HCL offers horizontal BPO services - F&A, SCM, Product Support and HRO. HCL combines its strengths in Applications, Infrastructure and Consulting to offer BPO-led transformation services to enterprises across industries and regions with a keen focus on business outcome. HCL's Integrated Global Delivery Model (IGDM) includes 34 BPO delivery centers across the world, and ensures seamless service delivery on a 'follow-the-sun' model.

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HP is a world leader in business process services (BPS), with 45,000 professionals serving more than 300 enterprise and government clients and nearly 700 small/medium businesses in 26 countries. We provide strategy, solutions, services, and products designed to solve complex business issues and achieve better business results. Our comprehensive portfolio includes a variety of industry-tailored business services, including finance & administration, business analytics, customer engagement management and HR/payroll services. Supplemented by applications and IT experience and in-depth, industry-specific knowledge, our services provide business-focused solutions tailored to your strategic goals. Our scale is vast and we serve clients around the globe:

• We serve F&A clients across all major industries with 11,000+ F&A professionals from over 20 global F&A BPS centers.
• We annually process over 30 million pay slips and maintain over 25 million employee data and eligibility profiles.
• We deliver contact centre services in 51 languages and 42 countries.
• We print more than 4.6 billion images annually for clients.

Our services address your most pressing challenges, including increasing your operational agility, providing process standardisation and visibility, and gaining timely access into your ever-increasing store of enterprise data. We have the global expertise, technology advantage and process leadership to help improve your business results.

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Hungarian Investment Promotion Agency (HIPA) is the professional government organisation with the goal to promote investment in Hungary. HIPA provides information in a one-stop shop system about the Hungarian business environment, the domestically-financed and European Union co-financed programs and funding opportunities. It offers its tailor-made project management services to investors free of charge.

HIPA recommends investment locations, organises site and reference visits, B2B events and meetings with experts. Upon request HIPA helps to identify and find suppliers. The Agency is also actively involved in the preparation of government support of investments. Furthermore HIPA organises international events to promote investments in Hungary and welcomes business delegations from all around the world. It handles its own project portfolio (Hungarian Investment Projects – HIP) certified by experts that contains projects awaiting foreign capital input. It also promotes re-investment of companies being already present in Hungary.

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Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Limited, was set up in April 2002. The company has centres in India, Poland, the Czech Republic, the Netherlands, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines and Australia, and as of 30 June 2014, employed 29,617 people. The company services over 144 clients and its performance has consistently been above the industry average. Infosys BPO has been consistently ranked among the leading BPO companies and has received over 60 awards and recognitions in the last 5 years from key industry bodies and forums like the International Association of Outsourcing Professionals, Outsourcing Center, SSON, and NOA, among others. Infosys BPO also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPO strategists.

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Global software innovator ISIS Papyrus offers the Papyrus Platform for fully integrated inbound and outbound customer communications, document management and adaptive process in enterprise customer operations, consolidating ECM, BPM and CRM in one solution. Business users gain flexibility and control using Papyrus standard software to create Customer Engagement applications connecting your ATTRACT, ACQUIRE, CARE, RETAIN and MANAGE initiatives.

2000+ enterprise organizations worldwide use Papyrus applications to optimize: # Customer communications, # Customer care, # Account-/contract-/policy-management, # Adaptive case management (ACM), # Marketing campaigns, targeted messaging/transpromo, # Multichannel bi-directional correspondence (design to delivery), # Automated Document Factory (ADF) or # Inbound mail processing.

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Invest Lithuania is your one-stop-shop for advice, contacts, data and know-how. We provide free advice, and guide companies every step of the way to success. We'll put you in contact with the people you need to meet, keep you up-to-date on everything from labour law to tax incentives, and make sure once you're set up, everything goes smoothly. After all, we've worked with loads of top global companies, so we should know.

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Michael Page and Page Personnel are part of Page Group. Since 1976 and 1992 respectively, they have been two of the world's leading recruiters of both mid to senior level professional staff and transactional finance and business support staff. Now covering 25 different disciplines, Michael Page and Page Personnel support clients across 35 countries from 154 offices and are market leaders in many countries across several continents.

As a result of our global footprint and local expertise, we have extensive experience advising on cost and salaries, and partnering with clients to build and continually sustain the staffing of shared service centres. We also assist with the transition and temporary support from existing functions wherever they may be in the world.

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Neocase Software is the global leader in enterprise-class, SaaS solutions for Employee Relationship Management (ERM) and Service Center Operations for Global Shared Service Centers (SSC), providing cost effective, innovative and powerful SSC applications. It empowers global businesses to manage and optimize their shared service and support operation performances and processes through its uniquely adaptive, flexible and unified solution designed to help the workforce deliver more for less. Delivered in the cloud leveraging its award-winning modern technology platform, Neocase Software offers a fresh, cost effective alternative to legacy ERM systems. Over 250 customers, spanning large-sized to Fortune 500 businesses have selected Neocase Software e.g. Harrods, Thales Group, DLG, Atkins, EE, Dollar General, MGM Resorts, Smiths Group, Amgen, Sanofi, Merck, Societe Generale, Baker Hughes, PSA Peugeot Citroen and many more...

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Perceptive Software, a Lexmark company (NYSE: LXK), builds a complete family of intelligent capture, content and process management, enterprise search and integration products that connect enterprise applications to the processes and information outside those applications, providing the visibility and control needed to improve financial performance, reduce risk and ensure future flexibility.

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Randstad Professionals Recruitment is a leading global partner helping large and small companies alike to fill their vacancies. From a range of different formulas we select the best way to organise the recruitment and selection process for permanent personnel in the light of client's requirements. We provide placements for managerial temporary personnel (Interim Management). We are the largest provider of IT recruitment, helping clients find, hire, manage and retain the most qualified IT professionals in the country for contract and permanent positions across all technologies, levels and platforms. Randstad Professionals employs proven methodology for recruitment of large teams of financial and accounting specialists, which can be duly adapted to meet our clients' needs. Thanks to our individual approach, companies find the shortest and most efficient way to find highly trained specialists, each and every one a carefully screened professional who can be rapidly deployed on the basis of flexible work formulas of the company's choice.

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Runbook specialises in technology that automates and streamlines the financial close and reporting process for global corporations using SAP enterprise resource planning software. The company's proprietary Runbook ONE™ platform is a SAP HANA-ready financial close and balance sheet reconciliation system that powers SMART Close, TRUE Reconciliation and SAFE Controls. By delivering smarter software that seamlessly integrates into the existing ERP environment, Runbook bridges the gap between finance and IT.

Founded in 2001 and headquartered in The Netherlands, Runbook has since grown to become an SAP Gold Partner and a pioneer in creating SAP integrated solutions. With global offices strategically located across North America, Europe and Asia, Runbook provides 24-hour customer service and support. Industry-leading businesses including P&G, Siemens, Heineken, Bayer, Deloitte, Merck and Cargill rely on Runbook to deliver their CFOs real-time control over and visibility into the financial close and reporting process.

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Is Robotic Process Automation (RPA) more than just the latest over-hyped offering from outsourcing providers trying to protect margins? Or is it a true enabler of cost and process efficiency within shared service and GBS operations? Where does RPA work... and where does it not? What do you need to do to be ready for it and why should you?

These and other real-life issues can be answered by the team from Sutherland Labs based on actual RPA design and implementation experiences across multiple industries and geographies. Contact guy.kirkwood@sutherlandglobal.com to arrange a 1:1 with the team at the conference.

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Tableau Software helps people see and understand data. Used by more than 20,000 companies and organisations worldwide, Tableau's award-winning software delivers fast analytics and rapid-fire business intelligence. Visit us and see how you can create visualisations and dashboards in minutes, then share in seconds. The result? You get answers from data quickly, with no programming required.

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Tradeshift brings all companies, big and small, together to transact, connect and collaborate with each other. For suppliers, we deliver free electronic invoicing, faster payments and predictable cash flow. For enterprises, we empower them to work more easily and productively with their entire supply chain, anywhere in the world.

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Trintech is the leading provider of financial solutions for the record-to-report process cycle. Customers use our products to gain greater stability and control over their critical record-to-report financial processes, leading to better overall business performance. Nearly 700 organisations from the retail, manufacturing, financial, and service industries across 100 countries utilise Trintech solutions, including half of the Fortune 50 and the FTSE 100. Each is realising the benefits of the company's configurable and highly scalable solutions every day to: ensure the accuracy and integrity of financial data; identify and reduce transaction risk; optimise employee efficiency, improve the quality and timeliness of disclosure management and strengthen internal controls to support compliance requirements.

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Tungsten Corporation (LSE: TUNG) accelerates global trade by enabling streamlined invoice processing, improved cash-flow management and better buying decisions.
Built on OB10 e-Invoicing, Tungsten Network can reduce buyers' invoicing costs by 60% and identify savings through real-time, line-level spend analytics. Suppliers gain efficiencies, visibility of their invoice status and access to early payment through Tungsten Bank.
Tungsten connects the world's largest companies and government agencies to their suppliers around the globe. Compliant in 46 countries, it processes transactions worth over $187bn per year for organisations like Aviva, Cargill, Deutsche Lufthansa, General Motors, GlaxoSmithKline, Henkel, IBM, Kellogg's, and US Federal Government.

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Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognised globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organisation wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 57 countries.

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Aaron Alburey

Partner, Deloitte
Aaron is a passionate member of the UK HR community. He has worked in HR for over 20 years, on both line roles and leading consulting practices. Focussed on helping HR functions maximise their ability to deliver value, Aaron has been driving a number of HR Business Partner capability development programs, and has been championing the combination of analytics and people risk management into everyday HR.

Speaking
Day 1 - 12:05, Tools & methodologies 5, Panel: The future direction of HR shared services
Day 2 - 11:00, Tools & methodologies 5: Mobile and digital employee services

Helen Barratt

Director, UK Shared Services, National Grid
Helen is Director of UK Shared Services for National Grid, an international electricity and gas company and one of the largest investor-owned energy companies in the world. Helen has been involved in Shared Services for some 6 years from strategy development, set up, through to outsourcing and offshoring to a third party provider. Recent experience includes defining and driving Process Excellence and Continuous Improvement and identifying further opportunities for value creation through the offshore model. Helen has held a variety of senior finance and operational roles within National Grid since she joined in 1992. Prior to joining National Grid she worked for Courtaulds plc as Financial Controller for their aerospace division. Helen has an MA in Modern Languages from Oxford University and is a qualified Chartered Accountant.

Speaking
Day 1 - 14:30, Panel: Shared services or GBS - is there still a case for single function shared services
Day 1 - 15:35, Plenary 9: The journey to a multi-functional organisation

Vesta Bovair

Head Global Service Operations, Swiss Re
Vesta Bovair is Head Global Service Operations for Swiss Re Group, located in New York. She is responsible for the Group's global sourcing strategy, including the operation of its captive service centres. Her background includes financial services sales, underwriting, six sigma and leadership of teams in 12 countries. She holds a MBA from University of Toronto and a MA from Brown University.

Speaking
Day 1 - 11:10, Focus session 2: Becoming an 'equal citizen': from back office to business partner

Neil Boyd

Head of Finance - Actuals Reporting, Sky
Neil joined Sky in 2011 to build and manage Sky's management accounting function, based at our shared services centre in Livingston. Neil has extensive experience managing Commercial and Group finance functions within RBS, HBoS, Standard Life and, more recently, Northern Rock where he restructured the bank's cost base in preparation for its sale.

Speaking
Day 2 - 09:20, Plenary 6: Shared services 'Believing in Better'

Stuart Clark

Senior Manager of Financial Integrations, Eaton Corp
Stuart is based at Eaton's EMEA shared service centre in Glasgow and has previously been the International Process Owner for the R2R & P2P work-streams in its EMEA, India & China SSCs. He now leads the financial integration team who migrate newly acquired EMEA businesses on to the Oracle platform and is also currently involved in the Global implementation of Oracle R12 into one single worldwide instance.

Speaking
Day 1 - 12:10, Focus session 1: Get the customer balance right

Rob Collie

Director of Finance Delivery & Performance, Sky

Rob has line responsibility for finance shared services, finance systems and group procurement at Sky. In addition, he is responsible for shaping the strategy and performance of the finance function and in particular the agenda for people development. He joined Sky in 2008 from Cadbury Plc, where he'd spent six years leading finance transformation and on the corporate strategy team. Prior to that, Rob spent his first decade in management consulting with PricewaterhouseCoopers and Arthur Andersen.

Speaking
Day 1 - 14:50, Panel: Shared Services, Global Business Services, and BPO - the shared services sponsor panel

Jamie Davies

Finance Shared Services Manager, Computacenter

Jamie Davies has over 22 years' experience in Finance & Consulting, working for global organisations such as British Airways, PwC, Pirelli, and NCR. He spent the last 8 years helping transform the Finance and Global SSC capability within BT, and is now responsible for the design, transition and operational delivery of Computacenters new Finance SSC start up in Budapest. Jamie acted as Organisational Development and Change lead for BT's Finance SSC and helped build the centre in Budapest. He worked on multiple projects, including complex European transitions, 3rd party outsourcing to India, and acted as interim SSC lead for Latin America. He took forward the SSC's organisational and people capability, working on strategy, engagement, and leadership team coaching – and was the SSC lead for the implementation of continuous improvement programmes in 2014. He also supported change management in relation to the development of the business partnering capability of a large reporting and analysis team based in India.

Speaking
Day 1 - 11:10, Focus session 3: Change management: A top down, bottom up approach

Javier Echave

Business Finance Director, Heathrow Airport Holdings

Javier Echave serves as Business Finance Director of Heathrow Airport Holdings (formerly BAA). He is an experienced finance professional with a well-balanced blend of operational performance, corporate finance, M&A and funding expertise in infrastructures, services and facility management. On the financing arena, Javier's experience includes the £13bn refinancing of BAA's acquisition facilities; the implementation of Heathrow's multi-rating / multi-currency funding platform; the liabilities valuation of the group's Defined Benefit Pension Scheme; and the disposal of Gatwick Airport. From an operational perspective, Javier is responsible for producing the business plan for Heathrow for the next 5 years which includes the delivery of £600m cost efficiencies and the continuation of its transformational capital programme.

Speaking
Day 1 - 14:50, Panel: Shared Services, Global Business Services, and BPO - the shared services sponsor panel

Bernd Flossbach

Group HR Operations Director, Vodafone

Bernd was appointed Group HR Operations Director in January 2013. The scope of the role includes HR Services, HR Shared Services Centres, HR Systems as well as HR Data & Reporting across all Vodafone locations globally. Bernd has been with Vodafone for 16 years and he has held Head of HR, HR Business Partner and Head of CoE roles both in Germany and the UK. He has led a number of large global and local transformation programmes. Prior to this he started his career as an expert for International Mobility and HR Policies.

Speaking
Day 1 - 14:30, Panel: Shared services or GBS - is there still a case for single function shared services

Alasdair Glen

Head of Operations, Heathrow Business Support Centre, Heathrow Airport Holdings

Alasdair Glen is a highly experienced leader having operated in procurement and strategic sourcing, commercial retail analysis and multi-functional Business Process Outsourcing (BPO) domains across multiple industries around the world. In Shared Services, Alasdair brings 13 years of experience of leadership in outsourcing and operations management with a major global provider to Heathrow Business Support Centre. Alasdair runs Heathrow Business Support Centre Limited where his 130 staff service Glasgow, Aberdeen, Southampton and Heathrow airports. Alasdair is responsible for delivering the business plan for this entity and for the maintenance and development of services in line with the group's changing landscape.

Speaking
Day 1 - 14:50, Panel: Shared Services, Global Business Services, and BPO - the shared services sponsor panel

Birgitt Greif

Director, EMEA Shared Service Centre, Dassault Systèmes

Birgitt Greif joined Dassault Systèmes as Director of the EMEA Shared Service Centre in 2011. In this role, she is namely responsible of Finance Excellence, Process harmonisation, Performance and quality improvement, Cost Efficiency and Internal Control effectiveness. Outside Dassault Systèmes, she also trains and coaches Non Finance Professionals, in accounting and finance. Prior to joining Dassault Systèmes, Birgitt had over 18 years success in auditing and consulting functions, first at Arthur Andersen, then at Ernst & Young. Over the years, she developed strong expertise in Process performance management and optimisation, Shared service centre set up and management and outsourcing.

Speaking
Day 2 - 11:00, Tools and methodologies 4: Shared services in mid-sized organisations – what are the different routes to value creation?

Linda Gross

Senior Manager, Deloitte

With over ten years of consulting experience, Linda is Senior Manager in the Deloitte Human Capital practice as part of the service line HR Transformation in Germany. She has broad expertise in HR process design for the entire HR lifecycle, HR Service Delivery Model and organisational design and implementation in particular for European HR Shared Services. She has worked with a number of clients across various industries including Public Sector, Financial Services, Manufacturing and Consumer Business, to identify their human capital needs as well as to design and implement their HR Service Delivery Model and their HR Shared Service Centres. Linda gained additional international experience while working a year for the Deloitte Human Capital practice in Canada.

Speaking
Day 2 - 12:10, Focus session 5: Journey to efficient HR shared services operations

Paul Hansen

GBS Programme Director, Lundbeck

Paul leads Lundbeck's Business Service Centre programme, restructuring the business services within Finance, HR, Procurement and IT by establishing a Business Service Centre in Kraków, Poland. Paul has been with Lundbeck since 2005 in various management positions, responsible for business IT applications, and for 4 years leading the global roll-out of SAP to affiliates and centralising the distribution of finished goods to two European centres. Prior to joining Lundbeck Paul has been in management consulting for 15+ years.

Speaking
Day 1 - 12:05, Tools & methodologies 1: GBS from design through to transition and while scale isn't prohibitive
Day 1 - 14:30, Panel: Shared services or GBS - is there still a case for single function shared services

David Heneghan

Director, Customer & Business Services, Glasgow City Council

Having worked with Oracle, Sanmina-SCI, CEMEX, RBS and currently Glasgow City Council David has experienced shared services in the public and private sectors, in multiple industries, covering UK only and multi-national and finally delivering single function and multi function solutions. The common denominator has been delivering more with less. Most recently David is leading a multi functional, multi location SSC with a little virtual shared services thrown in for good measure, while delivering annual savings of more than £9m.

Speaking
Day 1 - 12:10, Focus session 2: Implementing cultural change in multiple functions across multiple locations to enable a virtual shared service centre

Oliver Henrichs

Group Process Owner HR, RWE GBS GmbH

Oliver joined RWE (VEW) in 1997, where he took on different Leadership positions between 2000 and 2008, working for various RWE companies. In his role as Group Process Owner HR , Oliver is the HR Head within the RWE Group Business Services (GBS) GmbH and responsible for all HR Service processes at RWE . The set-up of the GBS HR organisation was part of a large scale HR transformation program (HR Evolution Program), which started in January 2013. In his role as GPO, Oliver was leading the program from an GBS HR perspective.The GBS hosts more than 50% of the HR population. The main goal of the GBS is the bundling and standardisation of the different HR processes across Europe.

Speaking
Day 1 - 12:10, Focus session 5: Journey to efficient HR shared services operations

Carolyn Isaacs

Global HR Services Director, Diageo

Carolyn Isaacs is Global HR Services Director, Diageo, with accountability for HR shared services, HR process governance and global implementation of HR systems. Diageo is a global leader in beverage alcohol, with an outstanding collection of brands. Carolyn's twenty year career in Diageo has covered a range of finance roles, including finance director in market, and business and shared service strategy. She is experienced in transformation, change, systems and finance efficiency. She is a qualified accountant (FCCA), and has an MBA. She is a Pension Trustee for Diageo's UK schemes, member of the Pension Investment Committee, and Chair of the Diageo UK Pension Audit Committee.

Speaking
Day 2 - 16:10, Plenary session 10: The impact of SaaS on shared services

Colin Jones

Deputy CFO, Sky

Colin joined Sky in 2012 as Deputy CFO with responsibility for commercial finance, Group planning and reporting, finance shared services operations and finance function development including talent succession. He is also executive sponsor for Sky's operating efficiency programme. Prior to joining Sky, Colin spent 16 years at PepsiCo in a variety of senior finance roles in the UK, USA and Switzerland including his last role as CFO for PepsiCo's UK, Ireland and South Africa businesses.

Speaking
Day 1 - 14:50, Panel: Shared Services, Global Business Services, and BPO - the shared services sponsor panel

Mark Jones

Global Head of HR Service Delivery, HSBC

Mark leads HSBC's global HR Shared Service organisation. After starting his career in training consulting he has held senior HR Business Partner and Operational roles in the Engineering Construction, Petro Chemical, Software and Financial Services Industries. He has lived and worked in Australia, Singapore, Germany and the Czech Republic and is now based in the UK.

In recent years Mark has led several business transformation programs focusing on the implementation and leadership of shared service HR organisations. AT HSBC his focus has been on globalisation with particular emphasis on process simplification, knowledge management and self service delivery optimisation.

Speaking
Day 1 - 12:05, Tools & methodologies 5, Panel: The future direction of HR shared services

Denis Kearney

Head of Global Finance Operations, Coca-Cola

Denis has over 25 years of experience with the Company and working in the fast moving consumer beverage business. He began his career with Coca-Cola as an International Auditor, and since then has held numerous positions of increasing responsibility within finance across Europe, Latin America and Asia Pacific including roles focused on supply chain, bottling, and business unit /franchise operations. Denis led the implementation of the Company's shared services strategy for Europe and Eurasia, and in 2013 was appointed head of Global Finance Operations.He holds a degree in Economics and Business Studies from Trinity College, Dublin, and is a Fellow of the Institute of Chartered Accountants in Ireland.

Speaking
Day 1 - 14:15, Plenary 3: Is it 'one size fits all' when it comes to applying the GBS model to multiple functions?

Deborah Kops

Principal, Sourching Change

Deborah Kops is Managing Principal of Sourcing Change, the first resource dedicated to services change management. With experience as a shared services executive, buyer, provider, and private equity adviser, she works with leading companies to manage globalisation challenges. Deborah frequently presents at major industry forums, and leads The Conference Board;s Global Business Services Council. She is an advisor to mercator.com and paymentworks.com, serves on the board of social impact outsourcer Digital Divide Data, and is the founder and chair of Liberty Source PBC, the first BPO harnessing the talents of US military spouses.

Speaking
Day 1 - 16:05, Panel: Shared services and outsourcing leaders don't understand technology

Lesley Laird

Head of Finance - AP & AR, Sky

Lesley joined Sky in 2009 at the start of Sky's shared service journey to build and manage Sky's Order to Cash, Purchase to Pay and Cash Management processes, based at our shared services centre in Livingston. Lesley has extensive SSC and finance experience gained in a variety of Commercial, Group and SSC finance roles. Prior to joining Sky she was European Shared Service Director for Nacco Materials Handling Group.

Speaking
Day 2 - 09:20, Plenary 6: Shared services 'Believing in Better'

Philippe Mathieu

Vice-President Finance - Europe, Middle East and Africa, Oracle

Philippe Mathieu is responsible for the overall Finance function at Oracle, covering Europe, Middle-East and Africa where Oracle generates annual turnover of $12 Billion. Philippe joined Oracle in March 2007 following the acquisition of Hyperion Solutions and was promoted to his current role in July 2009. Prior to joining Oracle he held Senior Finance Management positions in US Enterprise Software companies including Peoplesoft, Commerce One and Sybase. In total, Philippe has accumulated almost 20 years of International experience in the IT industry and has demonstrated strong business acumen, effective Business partnering and communication skills at the Executive level. Over the years, he has developed a strong expertise in Transformation projects, Automation, Acquisitions and Integrations.

Speaking
Day 1 - 14:50, Panel: Shared Services, Global Business Services, and BPO - the shared services sponsor panel
Day 2 - 09:55, Plenary 7: Pushing the envelope with your finance shared services organisation and different ways of thinking through your operating model

Neera Mayor

Manager, Deloitte

Neera is a Manager based out of Deloitte's Actuarial practice. She is passionate about working with other specialists within Deloitte to use robust and rigorous data analysis and modelling to drive and support talent, workforce and organisation design decisions. Her expertise in this area has enabled a number of organisations to assess their current workforce profile and the processes they undertake, and develop solutions to improve the efficiency and effectiveness of their organisations. She has experience in using various dynamic visualisation softwares (for example, Tableau) to enhance stakeholder conversations in this area.

Speaking
Day 1 - 11:10, Focus session 5: Sizing with precision - Driving effective capacity management in an HR shared services environment

Gary McGaghey

VP Finance, Enterprise and Technology Solutions, Unilever

With a history of global leadership, Gary McGaghey is a seasoned CFO with a proven track record of successful financial governance for top international companies such as Unilever, where he progressed from a CFO roles within the Robertsons Group, into a senior executive position after the Unilever merger - with continuous advancement into higher-level international roles until appointment as CFO for Unilever's Enterprise & Technology Solutions division. His involvement in top-tier business strategy has directly factored into major growth phases and sustainable expansion. More than anything, his focus on performance and dedication to excellence have made Gary a positive force for change in any business seeking clear leadership and structured direction.

Speaking:
Day 2 - 13:55, Plenary 8: Building an effective performance management framework to build credibility and business engagement.

Jon McGrane

Programme Director, Heathrow Group

Jon joined Heathrow's (formerly BAA) multi functional shared service centre in 2003. After a number of years leading the Accounting to Reporting function he moved to become the FD of Edinburgh Airport, before moving back to the ssc two years later as Head of Finance. After a number of project roles working across the centre and the airports, including leading the finance implementation of Oracle R12, Jon became the MD of the ssc in March 2012.
After recently leading a change programme which saw a considerable down sizing of the ssc, Jon left the centre in July '14 and is now leading the sale and separation of three airports from the Heathrow Group.

Speaking:
Day 2 - 12:10, Focus session 4: Building quality and consistency of service and improving staff engagement with well-chosen, well-applied people management tools

Paul Nicolaisen

Vice President, Global Business Services, Becton, Dickinson and Company

Paul joined BD as the Vice President of Global Business Services in September 2009. In this role he is accountable for developing and executing a Shared Service delivery model for supporting business processes throughout the company. Prior to joining BD, Paul had over +20 years success in conceiving, building and running shared service organisations delivering supporting business processes. He has experience with operations throughout Europe, North and Latin America, and Asia in organisations that span a variety of industries and Fortune 100 companies. He has built validated processes and quality control systems for Life Science companies that require certification by governmental authorities. Paul has served as both a practitioner and consultant on enterprise transformations, from shared services to ERP.

Speaking:
Day 1 - 16:05, Plenary 4: Recognising & realising benefits in a shared services or GBS environment
Day 2 - 11:00, Tools & methodologies 2: How to rigorously track and account for benefits in a mature shared services centre?

Simone Noordegraaf

Senior Vice President & Head of Financial Operations, Philips Electronics

Simone Noordegraaf is a Senior Vice President and the Head of Financial Operations for Philips Electronics N.V. Simone has more than 25 years of professional experience in a diversity of global finance roles and is currently located in Amsterdam, the Netherlands. Financial Operations for Philips Electronics is organised through a hybrid shared services model with some 1700 Philips employees in more than 50 countries and a relationship with Infosys for outsourced services. Philips Electronics is currently in a large transformation process, in which we are transforming our end to end processes, finance operating and delivery model.

Speaking:
Day 1 - 09:30, Plenary 1: The reinvention of finance at Philips

Nico Orie

Senior Director HR Operations, Philips

Nico is Senior Director HR Operations at Philips with over 24 years of experience in leading innovation and change to drive operational HR excellence in multinational companies. Nico was one of the pioneers in Europe in building pan-European Shared Services at GE as far back as the mid 90s and has built up over the years a unique mix of service, technology and SSC business expertise. Most recently Nico played a key role in design and implementation of a new Global HR Service Delivery Model at Philips, including 5 regional Shared Service Centers, digitisation of all employee files, global dynamic HR Portal and a new Global HR Process Framework that standardized key HR Processes in 25 countries.
Currently Nico is playing a key role in the implementation of a new cloud based, mobile enabled, HR platform that will bring the digital revolution to 120K Philips leaders, managers and employees working in 77 countries.

Speaking:
Day 2 - 11:00, Tools & methodologies 5: Mobile and digital employee services

Robert Pashley

Director Global F&A, Global Business Services for Hewlett-Packard
Robert Pashley is responsible for the Finance and Accounting shared services activities in HP's Global Business Services (GBS) organization. As a member of the GBS / BPS leadership team, his responsibilities include service delivery, process design, transformation and technology. Previously Robert was Director of Processes and Solutions in the GBS organisation, responsible for process development and solutioning for all GBS captive shared services processes worldwide, including supply chain, sales operations, finance, HR, marketing and other global functions. Prior to these assignments, Robert has held a number senior financial management position in HP, both in EMEA and in HP's corporate offices, including finance controller for EMEA and worldwide finance compliance and controls manager.

Speaking
Day 1 - 16:05, Panel: Shared services and outsourcing leaders don't understand technology
Day 2 - 08:45, Plenary 5: Journey to delivering greater value
Day 2 - 14:30, Panel: Shared services or GBS - is there still a case for single function shared services

Jens Rabbe

VP HR Transformation Europe & Technology, Deutsche Telekom

Jens is a multi-industry HR Executive who has developed and executed transformation initiatives across Europe and Middle East in the areas of workforce efficiency, organisational restructuring, operating model, shared services and company set-up. Jens has joined Deutsche Telekom in 2010 where he recently established an HR Shared Services Center in Bucharest serving more than 20 countries across Europe.

Speaking:
Day 1 - 12:05, Tools & methodologies 5, Panel: The future direction of HR shared services
Day 1 - 16:05, Discussion forum Lessons Learnt from implementing HR Shared Services

Craig Renshaw

Senior Consultant, Deloitte

Craig is a Senior Consultant in Deloitte's People & Workforce Analytics practise. He is passionate about using HR data to help organisations make better decisions around talent, workforce planning and organisation design. He is also experienced in using HR technologies as an enabler for this work with recent projects including a large Workday implementation and an organisation review using OrgVue.

Speaking:
Day 1 - 11:10, Focus session 5: Sizing with precision - Driving effective capacity management in an HR shared services environment

Antonio M. Russo

Head Shared Services & BPO Advisory, Deloitte Consulting Switzerland

Antonio has over 15 years of experience advising companies across various industries in Shared Services, Business Process Outsourcing, and Global Business Services. He has delivered large transformation projects, and supported organisations in Europe and US in developing multi-tower service delivery strategies for their business support functions (HR, F&A, Procurement and IT), designing and implementing captive Shared Services and outsourcing arrangements.

Speaking:
Day 1 - 12:05, Tools & methodologies 3, Panel: BPO: The death of arbitrage, driving a more transformational agenda

Hendrik Schmahl

Director, Deloitte

Hendrik is Director in the Deloitte Human Capital practice as part of the service line HR Transformation in Germany. He is leading the offering group around HR Strategy and Transformation Roadmap including competency areas such as HR branding & meaning, Customer & Employee Experiences, HR transformation journey, HR Product Portfolio Management and HR Balance Score card and strategic KPIs. He is advising international & global companies in their HR transformation initiatives (from feasibility studies till implementation) and HRs performance / reputation increasing programmes.

Speaking:
Day 2 - 12:10, Focus session 5: Journey to efficient HR shared services operations

Scott Singer

Head of Global Business Services, Rio Tinto

Scott Singer is the head of Global Business Services (GBS) for leading international mining group, Rio Tinto, with responsibility for the Information Systems & Technology, Procurement, Finance, People and Group Property service delivery functions. He is supported by a team of over 3000 people based at Rio Tinto sites across the world on five continents. Before taking on the role of head of GBS in November 2011, Scott spent four years as global head of Procurement for Rio Tinto and was responsible for implementing sourcing strategies, executing supply agreements and managing inbound supply chain for the Rio Tinto Group businesses.

Speaking
Day 1 - 10:05, Plenary 2: SMAC - when and where should you be exploiting the new social media, mobility, analytics and cloud technologies in your shared services organisation?
Day 1 - 16:05, Panel: Shared services and outsourcing leaders don't understand technology

Matthias Thalmann

Director, Deloitte

Matthias is Director in the Deloitte Human Capital practice as part of the service line HR Transformation in Germany. He is leading the offering group HR Shared Services and Multi-Functional Solutions including competency areas such as HR ShS Strategy & Feasibility, HR ShS Design, HR ShS Build & Test, HR ShS Implementation and Roll-out, HR ShS Optimize, Service Management and Multi Function Shared Services. He is advising international and global companies in their HR journey (from strategy till implementation).

Speaking
Day 1 - 16:05, Discussion forum Lessons Learnt from implementing HR Shared Services

Jeroen van Koesveld

Finance CI Manager, Shell

Jeroen van Koesveld is a passionate Continuous Improvement professional with extensive experience in delivering successful process improvement activities and deployments at General Electric, Royal Mail, Credit Suisse and National Australia Group. He joined Shell in 2008 to support the establishment of a world class, process based organisation that utilizes continuous improvement as an enabler for strategy delivery and a means of driving business value. He is currently the Finance CI Manager for Shell Downstream Finance and the Shell Finance Functions.

Speaking
Day 2 - 11:00, Tools & methodologies 3: Ensuring your CI strategy works end-to-end

Mathieu Verger

Senior Director for Partnership Development, Philips

Mathieu Verger is currently a Senior Director for Philips Finance Operations. He joined this department almost 3 years ago, first set up a new performance framework with end to end KPIs, and then took the lead in the contract extension negotiations with Philips BPO partner. Lately, he is heading the program overseeing process improvements and transitions. He moved into finance about 10 years ago and held several roles in business or commercial controlling functions. Before joining Finance Operations, he was the Head of Finance for Philips Maghreb & West Africa. He used to be an engineer in a previous life.

Speaking
Day 2 - 11:00, Disucssion 1: Innovative approaches to 2nd or 3rd genearation BPO deals, including a case study from Philips

Emmanuel Vignal

Head of Global Shared Services, bioMérieux

Emmanuel is Head of Global Shared Services at bioMérieux, a world leader in the field of in vitro diagnostics for 50 years. He has joined the bioMérieux Shared Services journey from the early beginning back in 2010 with the feasibility study. Today two regional Shared Services Centres are serving half of bioMérieux' subsidiaries following an aggressive integration and transformation plan. The next steps being to extend the Shared Services footprint and accelerate the move from pure transactional activities to center of excellence. Prior to this, Emmanuel has occupied various positions as Financial Controller, Chief Financial Officer and Managing Director in different countries, before joining the Headquarter to set-up the Internal Audit Department.

Speaking
Day 2 - 11:00, Tools and methodologies 4: Shared services in mid-sized organisations – what are the different routes to value creation?

David Wright

Director, Deloitte

David joined Deloitte 16 years ago. His third project was leading the business case workstream on a Shared Service feasibility study for Northern Europe and he has since been involved with over 40 Shared Service projects covering design, implementation and optimisation as well as feasibility. A number of these have been full lifecycle where David has got to see the implementation of the team's design and the realisation of the original business case. David's primary focus is the Finance function but he has also delivered projects covering Procurement, HR, IT and other support functions. Many of his projects have also included wider functional transformation as well as ERP, business intelligence and enabling technology implementation.

Speaking
Day 2 - 11:00, Tools & methodologies 1: Aligning stakeholders with your shared services design - whether you are starting from scratch or building capability

Sven Wylock

Director, Deloitte

Sven leads the Enterprise Content Management business for Deloitte Consulting in Belgium. With more than 15 years of consulting experience he has acquired a broad expertise in the design and setup of Shared Services supported by SAP technology. Today, he focusses on the re-engineering and implementation of ECM tools to improve the efficiency of HR and Financial Shared Services based on LEAN methodology as part of broader ECM corporate strategy and visioning exercise linked to "The Digital Workplace". From a vendor perspective, he worked with a number of players like Ariba, OB10, Basware, HighJump and GXS and is the Deloitte lead for OpenText in EMEA. He gained additional international experience while being engaged in projects throughout the global Deloitte network.

Speaking
Day 2 - 12:10, Discussion forum: Accounts payable process optimisation