Day 1

Plenary sessions

Welcome and introduction to current market trends
Peter Moller, Deloitte

Transitioning to global business services (GBS) - the next big thing?
Michel de Zeeuw, Global Head of GBS Strategy, Siemens

Shared services sources of value - the changing landscape
Mike Sinclair, Vice President Shell Business Services Centre, Shell

Shared services to GBS - what's the first logical step?
Blane Peery, Vice President Global Business Services, Celanese

Raising the bar - shared services, value creation & business finance optimisation
Mark Pickett, VP Finance - EMEA Hardware, Oracle


Focus sessions

Is analytics the holy grail?
Sharjeel Suleman, Group Financial Controller, ITV plc; Paul Albert and Gareth James, Deloitte

The art of the possible for shared services - how to streamline your local finance organisation
Denes Lang, Record to Report Director, Diageo; & Vazul Toth, Deloitte


Tools and methodologies

Shared Services from feasibility through to implementation
Tibor Nagy, CFO, Budapest Accounting Centre, AIG; & Jeppe Larsen, Deloitte

Unlocking value through a global process ownership model
Luk Kelles, Deloitte

Locating your shared services organisation - how innovative should you be?
Elias van Herwaarden & Frederik de Witte, Deloitte

Reducing cost, enhancing control and compliance, plus the tools and technologies that can enable this
Navaid Hasan & Gareth James, Deloitte

Delivering value from your portal and tier 0 strategy
Nico Orie, Senior Director People Services, Philips; & Aaron Albury, Deloitte

Day 2

Plenary sessions

Using a business process outsourcing (BPO) relationship to move up the value chain
Simone Noordegraaf, global Head of Finance Operations, Philips

If my BPO dashboard is green, why am I seeing red?
Deborah Kops, CEO, Sourcing Change

Lessons learned from global ERP implementation including how to launch an effective mobility strategy
Niall O'Sullivan, Finance Operations Director, Vodafone

How shared services can deliver significant business benefits in emerging markets
Mattijs Backx, Vice President Global Business Service Centres, JT International


Focus sessions

Managing change, politics and stakeholders in an environment which is resistant to the shared services concept
Jamie Davies, Finance Transformation Business Adoption Lead, BT

Shared Services in emerging markets - treading a new path
Mattijs Backx, Vice President Global Business Service Centres, JT International; & Elias van Herwaarden, Deloitte

How to successfully include tax activities within your shared services organisation
Nandor Makos, Director of Financial Controlling & Peadar Andrews, Head of Rest of World Tax, Diageo; & Pippa Booth & James Tooley, Deloitte

What kind of shared services leader are you? Four career pathways for shared services high flyers
Deborah Kops, CEO and Founder, Sourcing Change; Suzzane Wood, Managing Director, Russell Reynolds Associates; Paul Nicolaisen, VP Global Shared Services, Becton Dickinson; Madelein Smit, VP Corporate IT & Outsourcing, CEVA Logistics; & Adrienn Galambos, Investor Relations Director, Diageo


Tools and methodologies

Designing and building a multi-function shared service centre
Michael Donnellan, EMEA BPO Sales Leaders, HP; Sandy Price, Executive Vice President Business Operations, Systemax EMEA Technology Group Limited; Nick Prangnell, Aaron Albury & Mark Craddock, Deloitte

Continuous improvement end-to-end who dares wins
Geoff Gibbons, Deloitte

Reducing reliance on a retained finance organisation - what benefits and opportunities does this create for shared services?
Dorthe Keilberg, Deloitte

Developing a successful scorecard for HR shared services utilising analytics
Karla Younger, VP, HR Shared Services & HRIS, Coca-Cola Company; Simon Haines & Dora Pancsavay, Deloitte