Day 1
Plenary sessions
Welcome and introduction to current market trends
Peter Moller, Deloitte
Transitioning to global business services (GBS) - the next big thing?
Michel de Zeeuw, Global Head of GBS Strategy, Siemens
Shared services sources of value - the changing landscape
Mike Sinclair, Vice President Shell Business Services Centre, Shell
Shared services to GBS - what's the first logical step?
Blane Peery, Vice President Global Business Services, Celanese
Raising the bar - shared services, value creation & business finance optimisation
Mark Pickett, VP Finance - EMEA Hardware, Oracle
Peter Moller, Deloitte
Transitioning to global business services (GBS) - the next big thing?
Michel de Zeeuw, Global Head of GBS Strategy, Siemens
Shared services sources of value - the changing landscape
Mike Sinclair, Vice President Shell Business Services Centre, Shell
Shared services to GBS - what's the first logical step?
Blane Peery, Vice President Global Business Services, Celanese
Raising the bar - shared services, value creation & business finance optimisation
Mark Pickett, VP Finance - EMEA Hardware, Oracle
Focus sessions
Is analytics the holy grail?
Sharjeel Suleman, Group Financial Controller, ITV plc; Paul Albert and Gareth James, Deloitte
The art of the possible for shared services - how to streamline your local finance organisation
Denes Lang, Record to Report Director, Diageo; & Vazul Toth, Deloitte
Sharjeel Suleman, Group Financial Controller, ITV plc; Paul Albert and Gareth James, Deloitte
The art of the possible for shared services - how to streamline your local finance organisation
Denes Lang, Record to Report Director, Diageo; & Vazul Toth, Deloitte
Tools and methodologies
Shared Services from feasibility through to implementation
Tibor Nagy, CFO, Budapest Accounting Centre, AIG; & Jeppe Larsen, Deloitte
Unlocking value through a global process ownership model
Luk Kelles, Deloitte
Locating your shared services organisation - how innovative should you be?
Elias van Herwaarden & Frederik de Witte, Deloitte
Reducing cost, enhancing control and compliance, plus the tools and technologies that can enable this
Navaid Hasan & Gareth James, Deloitte
Delivering value from your portal and tier 0 strategy
Nico Orie, Senior Director People Services, Philips; & Aaron Albury, Deloitte
Tibor Nagy, CFO, Budapest Accounting Centre, AIG; & Jeppe Larsen, Deloitte
Unlocking value through a global process ownership model
Luk Kelles, Deloitte
Locating your shared services organisation - how innovative should you be?
Elias van Herwaarden & Frederik de Witte, Deloitte
Reducing cost, enhancing control and compliance, plus the tools and technologies that can enable this
Navaid Hasan & Gareth James, Deloitte
Delivering value from your portal and tier 0 strategy
Nico Orie, Senior Director People Services, Philips; & Aaron Albury, Deloitte
Day 2
Plenary sessions
Using a business process outsourcing (BPO) relationship to move up the value chain
Simone Noordegraaf, global Head of Finance Operations, Philips
If my BPO dashboard is green, why am I seeing red?
Deborah Kops, CEO, Sourcing Change
Lessons learned from global ERP implementation including how to launch an effective mobility strategy
Niall O'Sullivan, Finance Operations Director, Vodafone
How shared services can deliver significant business benefits in emerging markets
Mattijs Backx, Vice President Global Business Service Centres, JT International
Simone Noordegraaf, global Head of Finance Operations, Philips
If my BPO dashboard is green, why am I seeing red?
Deborah Kops, CEO, Sourcing Change
Lessons learned from global ERP implementation including how to launch an effective mobility strategy
Niall O'Sullivan, Finance Operations Director, Vodafone
How shared services can deliver significant business benefits in emerging markets
Mattijs Backx, Vice President Global Business Service Centres, JT International
Focus sessions
Managing change, politics and stakeholders in an environment which is resistant to the shared services concept
Jamie Davies, Finance Transformation Business Adoption Lead, BT
Shared Services in emerging markets - treading a new path
Mattijs Backx, Vice President Global Business Service Centres, JT International; & Elias van Herwaarden, Deloitte
How to successfully include tax activities within your shared services organisation
Nandor Makos, Director of Financial Controlling & Peadar Andrews, Head of Rest of World Tax, Diageo; & Pippa Booth & James Tooley, Deloitte
What kind of shared services leader are you? Four career pathways for shared services high flyers
Deborah Kops, CEO and Founder, Sourcing Change; Suzzane Wood, Managing Director, Russell Reynolds Associates; Paul Nicolaisen, VP Global Shared Services, Becton Dickinson; Madelein Smit, VP Corporate IT & Outsourcing, CEVA Logistics; & Adrienn Galambos, Investor Relations Director, Diageo
Jamie Davies, Finance Transformation Business Adoption Lead, BT
Shared Services in emerging markets - treading a new path
Mattijs Backx, Vice President Global Business Service Centres, JT International; & Elias van Herwaarden, Deloitte
How to successfully include tax activities within your shared services organisation
Nandor Makos, Director of Financial Controlling & Peadar Andrews, Head of Rest of World Tax, Diageo; & Pippa Booth & James Tooley, Deloitte
What kind of shared services leader are you? Four career pathways for shared services high flyers
Deborah Kops, CEO and Founder, Sourcing Change; Suzzane Wood, Managing Director, Russell Reynolds Associates; Paul Nicolaisen, VP Global Shared Services, Becton Dickinson; Madelein Smit, VP Corporate IT & Outsourcing, CEVA Logistics; & Adrienn Galambos, Investor Relations Director, Diageo
Tools and methodologies
Designing and building a multi-function shared service centre
Michael Donnellan, EMEA BPO Sales Leaders, HP; Sandy Price, Executive Vice President Business Operations, Systemax EMEA Technology Group Limited; Nick Prangnell, Aaron Albury & Mark Craddock, Deloitte
Continuous improvement end-to-end who dares wins
Geoff Gibbons, Deloitte
Reducing reliance on a retained finance organisation - what benefits and opportunities does this create for shared services?
Dorthe Keilberg, Deloitte
Developing a successful scorecard for HR shared services utilising analytics
Karla Younger, VP, HR Shared Services & HRIS, Coca-Cola Company; Simon Haines & Dora Pancsavay, Deloitte
Michael Donnellan, EMEA BPO Sales Leaders, HP; Sandy Price, Executive Vice President Business Operations, Systemax EMEA Technology Group Limited; Nick Prangnell, Aaron Albury & Mark Craddock, Deloitte
Continuous improvement end-to-end who dares wins
Geoff Gibbons, Deloitte
Reducing reliance on a retained finance organisation - what benefits and opportunities does this create for shared services?
Dorthe Keilberg, Deloitte
Developing a successful scorecard for HR shared services utilising analytics
Karla Younger, VP, HR Shared Services & HRIS, Coca-Cola Company; Simon Haines & Dora Pancsavay, Deloitte