• Peter Moller, European Shared Services Practice Lead, Deloitte UK shares this thoughts on shared services and global business services trends and key insight from 2014.

  • Nick Prangnell, Director, Global Business Services Consulting Lead, Deloitte UK shares his thoughts on GBS benefits.

  • Emma Lawson, Senior Manager, Shared Services Client Liaison Lead, Deloitte UK shares the key take aways from the 2014 conference including enabling technology, the growth in Global Business Services, and tracking value creation.

  • Jean-Michel Demaison, Partner, Shared Services and BPO Lead, Deloitte France shares his thoughts on the conference benefits from a mid-size company perspective.

  • Simone Noordegraaf, Global Head of Finance Operations, Philips, talks about defining the 'customer'.

  • Vesta Bovair, Head of Global Service Operations, Swiss Re, talks about defining and delivering higher-value activities.

  • Scott Singer, Head of Global Business Services, Rio Tinto talks about cloud computing in GBS.

  • Gary McGaghey, VP Finance, enterprise & Technology Solutions, Unilever, talks about communicating the performance of GBS to the business.

  • David Heneghan, Customer & Business Services, Glasgow City Council talks about the importance of business partnering.

View more client and Deloitte perspectives on the 2014 Shared Service, GBS and BPO conference and the agenda.