Day 1

Plenary and panel sessions

SMAC - when and where should you be exploiting the new Social media, Mobility, Analytics, and Cloud technologies in your shared services
Scott Singer, Head of Global Business Services, Rio Tinto

Empowering modern finance
Philippe Mathieu, VP Finance - CFO EMEA, Oracle

The future direction of HR Shared Services
Panel facilitated by: Aaron Alburey, Deloitte.
Panel: Jens Rabbe, Programme Lead of HR Shared Services Implementation, Deutsche Telekom; & Mark Jones, Global Head of HR Service Delivery, HSBC



Focus sessions

Becoming an 'equal citizen': from back office to business partner
Vesta Bovair, Head Global Service Operations, Swiss Re

Change management: A top down, bottom up approach
Jamie Davies, Finance Shared Services Manager, Computacenter

Using mobile applications in the delivery of shared services: What are the opportunities for public sector shared services operations and their customers and what can the private sector learn from this?
Carolyn Williamson, Director of Corporate Resources, Hampshire County Council; & David Harker, Deloitte

Sizing with precision - Driving effective capacity management in an HR shared services environment
Neera Mayor & Craig Renshaw, Deloitte


Discussion forums

Establishing an effective global process ownership model
Jeppe Larsen, Deloitte

Shared services optimisation
Claus Thorne Madsen and Henrik Johansson, Deloitte


Tools and methodology sessions

How do you deliver analytics in an effective manner from a shared services or GBS organisation?
Gareth James & Michael Haupt, Deloitte

GBS from design through to transition and why scale isn't prohibitive
Paul Hansen, GBS Programme Director, Zuzanna Jawor, Head of Business Service Centre Poland, Lundbeck; & Dorthe Keilberg, Deloitte

Day 2

Plenary and panel sessions

Building an effective performance management framework to build credibility and business engagement
Gary McGaghey, VP Finance, Enterprise & Technology Solutions, Unilever

The journey to a multi-functional organisation
Meurig Williams, Head of Logistics and Purchase to Pay, National Grid

Shared services 'Believing in Better'
Lesley Laird, Head of Finance, Finance Delivery, & Neil Boyd, Head of Finance, Finance Delivery, BSkyB



Focus sessions

Get the customer balance right
Stuart Clark, Customer Relationship Manager, Eaton

Implementing cultural change in multiple functions across multiple locations to enable a virtual shared service centre
David Heneghan, Customer & Business Services, Glasgow City Council

Selecting locations that will work for you, today and tomorrow
Elias van Herwaarden & Frederik De Witte, Deloitte

Building quality and consistency of service and improving staff engagement with well-chosen, well-applied people management tools
Jon McGrane, Programme Director, Heathrow

Journey to efficient HR shared services operations
Oliver Henrichs, GPO HR, RWE; Linda Gross & Hendrik Schmahl, Deloitte


Tools and methodologies

Mobile and digital employee services
Nico Orie, Head of Digital HR, Philips; Wayne Carstensen & Aaron Alburey, Deloitte

Shared services in mid-sized organisations - what are the different routes to value creation?
Emmanuel Vignal, Head of Shared Services, bioMérieux; Birgitt Greif, Director, Dassault Systèmes & Jean-Michel Demaison, Deloitte