Speaker

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  Kamila Grembowicz

  Head of Global Business Solutions Division & SVP, Astellas

Beyond the Shipment: How Kühne + Nagel Unlocked Potential of Centralisation
Kühne + Nagel now have a 4,000 person strong global services setup tackling complex, mission-critical operations, becoming a vital engine for the world's largest freight forwarder. However, they started by handling typical transactional tasks. As the nature of their activities evolved, so too did the demand for a highly skilled and adaptable workforce. Join Thomas Bloemen, Head of Global Services, as he explains how they strategically upskilled and empowered their teams to create a culture of continuous learning, career opportunities and development. Thomas will delve into how this strategic talent transformation fostered a new era of collaboration with the business, forging a high-performing service centre team that drives impactful results and real business value.

Speaker

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  Thomas Bloeman

  Head of Business Services, Kühne + Nagel

MAN Truck & Bus: GBS in the Fast Lane
While many industries are accelerating innovation in shared services, the automotive industry has largely remained stuck in neutral. But MAN Truck & Bus, a Volkswagen Group company, is shifting gears. Join Bastian Hochleitner, Head of GBS Strategy & Performance Management, as he takes you on their transformation journey to redefine what GBS can look like in a traditionally conservative space. Bastian will highlight critical elements that have enabled their transformation: building cross-functional collaboration, securing leadership buy-in, and energising stakeholders to drive impactful results that go far beyond back-office efficiency. He will also discuss real challenges and solutions faced enroute, including overcoming complex work council regulations and the integration of GBS IT requirements in the current IT governance structure.

Speaker

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  Bastian Hochleitner

  Head of GBS Strategy & Performance Management, MAN Truck & Bus

The Steel Standard: thyssenkrupp AG Thriving in a High-Cost Environment
In an industry under constant pressure to optimise, thyssenkrupp Group Services is rewriting the rulebook for GBS success. With their shared services based in higher-cost locations in Germany and Poland, and five autonomous business units to support, traditional cost arbitrage levers are less significant. Add rising external competition from third-party providers, and the challenge becomes even more formidable. Join Mirta Hegedusic, CFO of thyssenkrupp Group Services, as she shares how the organisation doubled down on operational excellence to stay ahead. By focusing on key strategic changes, thyssenkrupp Group Services have proved that even in a high-cost environment, GBS can deliver exceptional value when driven by culture, innovation, and talent.

Speaker

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  Mirta Hegedušić

  Managing Director, thyssenkrupp AG

Speaker

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  Sebastien Burnett

  Partner, Deloitte

Taking Off to New Heights: Air France-KLM’s GBS Transformation
In 2019, Air France-KLM accelerated their shared services journey, initiated in 2004, and are now transitioning towards a true Global Business Services (GBS) organisation. Join Jan Joost Hoek, VP of the Shared Service Organization, as he delves into practical insights on how this transition has unlocked exponential value for the business. He will discuss the key elements driving this transformation, including overcoming transition challenges, establishing end-to-end process ownership, and strategically focusing on value-added capabilities. Jan Joost will also share how the integration of Air France and KLM not only presented transformation challenges, but also unveiled opportunities for even greater efficiencies for both airlines.

Speaker

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  Jan Joost Hoek

  GBS Finance Lead, Air France-KLM

From Spin-off to Success: Transforming the Sandoz Prague GCC
Following their spin-off from Novartis in October 2023, Sandoz's Prague GCC faced the immediate challenge of establishing its own distinct identity, culture and operational processes. Join Silvio Drechsler, Sandoz Competency Centre Lead, to discover the practical steps taken to meet these demanding requirements and build a thriving shared service centre. Learn how the team navigated the transition, implemented new working methods, and empowered employees at every level to contribute to the GCC's success. Discover how Sandoz's purpose-led GCC is fuelling their powerful platform for growth, enabling the organisation to adopt new ways of working.

Speaker

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  Silvio Drechsler

  Prague Global Competency Centre Leader, Sandoz

Unlocking M&A Value with DNV’s Global Shared Services
Mergers and Acquisitions (M&A) hold the promise of unlocking new value and driving top-line growth. The path to realising this potential often hinges on full integration – a process where shared services can either be a roadblock or a strategic launchpad. Join Thormod Fjell, Global Shared Services Officer, as he explains how they have worked with the business to clarify, streamline, and accelerate integration support through a newly developed “7-step-integration-journey”. To improve business value, adding new, relevant services such as M&A support is key. Equally important is upskilling around how services are delivered to achieve exceptional customer experience. Thormod will also share experiences from implementing an in-house concept called PEARLS, a behavioural training programme targeted to improve service excellence.

Speaker

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  Thormod Fjell

  Global Shared Services Officer, Det Norske Veritas (DNV)

Your First Moves to Launch Your GBS Journey
Are you considering a GBS model but unsure where to start? You’re not alone. For many organisations, the early stages of a GBS journey can feel overwhelming. They face strategic decisions, structural complexities, and uncertainty about what “good” looks like. They also struggle to see beyond the immediate impact of change, finding it difficult to undertsand the long-term benefits for the organisation and its people. Join Iris Yates and Peggy Torsing from Deloitte as they help guide those in the early stages of GBS exploration. Drawing on proven tools and methodologies used in real-life “Greenhouse Labs” – immersive, high-pressure environments that stress-test early thinking - they will walk you through a clear, structured framework to move from concept to initial strategy. So, whether you’re still exploring the model or ready to build your first business case, this session will help you visualise what GBS could look like in your organisation, give you the confidence to start shaping it and inform decision-making moving forward.

Speakers

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  Iris Yates

  Partner, Deloitte

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  Peggy Torsing

  Senior Manager, Deloitte

Search to Service: Customer Experience at Equinor
While internal surveys proclaimed Equinor’s shared services for delivering best-in-class support, a crucial challenge remained. Despite the high quality of service, employees struggled to find and access the services they needed, sparking a strategic initiative focused on three key areas: findability, usability, and supportability. Join Karan Saggi and Stein Petter Aannerud to gain valuable insights into how a customer-centric approach to user experience can revolutionise shared services. They will give you a flavour of the innovative tools and solutions they are building, including a unified AI-powered search portal and a cutting-edge ‘leadership assistant’, empowering their people through true self-service capabilities.

Speakers

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  Karan Saggi

  Senior Manager Communications & Head of Corporate Advisory Unit, Equinor

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  Stein Petter Aannerud

  Senior Manager Strategy, Equinor

Speakers

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  John Baddeley

  Partner, Deloitte

• 

  Keith Mendez

  SVP, Global People Services, Mondelez

• 

  Margaret Greenleaf

  Chapter Lead & Head of People Support Solutions, Roche

SGN's 18-Week Shared Services Stand Up: A Story of Speed, Impact, and Collaboration
In just 18 weeks, Scotia Gas Networks (SGN) achieved a remarkable feat: building a shared services function from scratch, revolutionising outdated processes. Join Maureen Jackson, Business Services Director, as she shares the journey behind this transformation. Discover how a "just get started" mentality propelled SGN forward, overcoming initial resistance while avoiding the pitfalls of perfectionism. This initiative not only unlocked new efficiencies, freeing up valuable time and resources for frontline operations, but also forged exciting new career paths. Maureen will also reveal how strong executive sponsorship, coupled with a balanced approach of support and scrutiny, enabled this success.

Speaker

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  Maureen Jackson

  Business Services Director, Scotia Gas Networks (SGN)

Speaker

• 

  Murali Krishna

  Chief Global Officer & Country Head, Providence